Apprentice ICT Technician

Getting In Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as an ICT Apprentice, where you will support a large user base while learning from experienced technicians. This role involves hands-on experience in resolving ICT issues, managing Office 365, and configuring devices. You will also engage with users, perform hardware inspections, and contribute to various projects. Join a dedicated team that has been a trusted partner in the education sector for over two decades, providing innovative ICT solutions. If you are eager to learn and grow in a dynamic environment, this apprenticeship is the perfect starting point for your career in technology.

Qualifications

• Apprenticeship in ICT with focus on technical support and problem-solving.
• Must complete assigned qualifications and assessments.

Responsibilities

• Support 15000+ users via helpdesk and onsite visits.
• Manage Office 365 administration and Active Directory tasks.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Presentation skills

Analytical skills

Logical thinking

Team working

Initiative

Education

Level 3 Information Communications Technician Apprenticeship

Job description

Apprentice ICT Technician

Apply From: 09/11/2024

Learning Provider

Delivered by ALTHAUS DIGITAL LIMITED

Employer

ADVANCED IT SERVICES NOTTINGHAM LTD

Vacancy Description

Reporting to the Senior ICT Technician, the ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently.

The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.

Your day-to-day duties will include, but are not limited to the following:

• Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
• Office 365/Exchange console administration
• Problem-solving and workflow management
• Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
• Cabling and connectivity installations
• Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
• Perform various stock check requests as advised by senior’s requests
• Meet and greet our user base. Perform scheduled appointments and tasks
• To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end-point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
• The apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
• Carry out hardware inspections and repairs as and when required

Key Details

Vacancy Title

Apprentice ICT Technician

Employer Description

AIT have worked within the Education Sector for two decades and our talented team have over 150 years of experience combined; which has given us a unique understanding of the challenges Schools and Trusts face when it comes to their ICT requirements, and long-term strategic planning. Specialising in the Public Sector, we’ve cultivated strong partnerships with industry leaders, expanding our team of dedicated experts. AIT aspires to be a premier Education ICT Partner in the UK, driven by foundational principles embedded in every aspect of our services. Established in 2000, we provide innovative ICT solutions, partnering with over 150 UK education establishments. Our consistent, sustainable growth stems from a customer-first ethos, and our technical staff, many recruited from school SLT and IT positions, are committed to the education sector’s ethos of teaching and learning.

Vacancy Location

Bentley Wood High School for Girls, Clamp Hill, Stanmore HA7 3JW

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000282988

Key Dates

Apply From

09/11/2024

Closing Date For Applications

2024-11-01 23:59:59

Interview Begin From

2024-11-04 00:00:00

Training

Training to be Provided

• Level 3 Information Communications Technician Apprenticeship Standard
• Remote training via Zoom
• Full support from training mentor

Learning Provider

ALTHAUS DIGITAL LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Presentation skills, Analytical skills, Logical, Team working, Initiative

Apply Now