Apprentice Health Care Support Worker

Train Work Live; Wales; Remote; GBP 14,000 - 21,000; Full time

Job summary

Swansea Bay University Health Board in Bridgend is offering a 24‑month Apprenticeship for a Health Care Support Grade Apprentice. The post combines workplace training with a Level 3 qualification, working 37.5 hours per week on site.

On completion you will transfer into a permanent Band 3 Nursing Support Worker role within the Mental Health and Learning Disability Service Group, with protected study time and structured supervision throughout the programme.

Qualifications

• Have a good general standard of GCSE education or equivalent.
• Must not be in any form of formal government-funded education qualifications.
• Must not have a degree.

Responsibilities

• Communicate effectively with patients, carers, relatives and colleagues.
• Assist in maintaining patients' personal hygiene, e.g. dressing, bathing, washing and assisting to use the toilet facilities.
• Support the professional in meeting the patients' nutritional needs; feeding and fluid balance recording.
• Observe and report changes to qualified staff.
• Assist the professional in care of patients undergoing investigation and in meeting spiritual, social, emotional and sexual needs.

Education

GCSE English & Math C grade or above.

Must not be in any form of formal government-funded education qualifications.

Must not have a degree.

Job description

Main area Health Care Support Grade Apprentice Health Care Support Worker Contract 24 months (Apprenticeship post in place of a substantive Band 3 NSW post for the first 1-2 years of employment) Hours Full time - 37.5 hours per week (During the apprenticeship period, the postholder will undertake a recognised Level 3 qualification alongside structured workplace training. This will involve combining study days with working 12.5hr shift patterns.) Job ref 130-ACS194-1126

Employer Swansea Bay University Health Board Employer type NHS Site Caswell Clinic Town Bridgend Salary £12.71 Apprentice Scale Salary period Hourly Closing 16/11/2026 23:59

Job overview

An exciting opportunity has arisen for a highly motivated, enthusiastic individual to join our team an undertake a work-based training programme, with protected study time to complete a level 3 qualification in Clinical Nursing Support. The programme is delivered on site with our training providers and in the workplace where you will be learning on the job while receiving training from experienced staff.

Main duties of the job

Please see attached Job description for full details.

The Apprentice will be trained and will assist in the promotion of equality for all clients through anti-discriminatory practice, supporting clients’ rights, choices, personal beliefs and identity and by supporting clients with challenging behaviour and complex health needs through effective communication.

The overall objective of the role is to contribute to the development of those accessing continuing healthcare ensuring a holistic delivery of care and services which are coherent and consistently applied.

On successful completion of the level 3 qualification the successful applicants will move into a permanent Band 3 Nursing Support Worker role within the Mental Health and Learning Disability Service Group.

Working for our organisation

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

After appropriate training and under supervision communicate effectively with patients/carers/relatives and colleagues.

Support the professional in maintaining the patients' standards of personal hygiene, e.g. dressing, bathing, washing and assisting to use the toilet facilities.

Support the professional in meeting the patients' nutritional needs. E.g. feeding, fluid balance recording and reporting changes to qualified staff.

Support the professional in the observation of a patient, e.g. observing and reporting changes to qualified staff.

Support the professional in the care of the patients undergoing investigation. E.g. assisting the Doctor during physical examinations, blood tests.

Assist the professional in meeting the patients' spiritual and religious needs.

Assist the professional in meeting the patients' social, emotional and sexual needs.

Person specification

Qualifications and/or Knowledge

• Have a good general standard of GCSE education or equivalent.
• Must not be in any form of formal government-funded education qualifications.
• Must not have a degree.
• GCSE English & Math C grade or above.

Experience

• Working with others.
• Experience of working/caring in a health or social care environment.

Aptitude and Abilities

• Caring, compassionate attitude to patients and clients.
• Able to communicate and work effectively with patients/relatives and carers and all members of the multi disciplinary team.
• Able to undertake specific procedures involving physical skills commensurate with practice area.
• To recognise own grade boundaries and be responsible for understanding one's own grade limitations – seeking advice as appropriate.
• Customer care skills
• Ability to deal with non-routine and unpredictable nature of the workload and individual patient contact.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.