Apprentice Business Support Officer

Bristol City Council; Bristol; Hybrid; GBP 15,000 - 20,000; Full time

Job summary

Bristol City Council is offering an opportunity for an Apprentice Business Support Officer within the M&E section. This role focuses on providing administrative support and learning valuable skills in a supportive environment. Ideal candidates will be customer-focused and eager to learn, with an aim to achieve a Level 3 qualification in business administration.

Benefits

Local Government Pension Scheme

Generous annual leave allowance

Qualifications

• Willingness to work towards a Level 3 qualification in Business Administration.
• Understanding of health & safety procedures.
• Ability to converse clearly and provide complex information.

Responsibilities

• Provide administrative support within Planned Programmes teams.
• Arrange appointments with tenants and team members.
• Load jobs on MIS systems and manage task priorities.

Skills

Customer Service

Time Management

Communication

Attention to Detail

Education

Level 3 qualification (NVQ level 3, Business Administration)

Tools

Microsoft Office

Job description

Fixed Term for 24 months, 30hrs p/w

The opportunity has arisen for an Apprentice Business Support Officer within the M&E section within Planned Programmes.

About Us

Programmes Service responsibilities include managing Cyclical Maintenance, Mechanical, Electrical & Gas, and laundry, safety testing and servicing, for our 28,000 tenancies; including urgent and standard repairs as well as the yearly maintenance programmes. The service has gone through major transformation and is widely recognised as providing a top-quality repairs and maintenance service to our Citizens.

What will I be doing?

The role will include working as part of a team to set up and support systems and processes and provide administration support services for the Planned Programmes teams. You will need to have an eye for detail in carrying out your work, be flexible in your approach and willing to learn new tasks to help the team achieve set targets. In a busy working environment, you will be allocated several tasks. As a customer orientated service, you will be arranging and rearrange appointments with tenants and team members, therefore good communication skills will be required as part of your engagement with team members and customers to help completing daily tasks.

This is an excellent opportunity to gain valuable experience and learn new skills in a friendly and positive, front facing business environment.

What do I need to have?

• Ability and willingness to work towards a level 3 qualification (eg NVQ level 3, Business Administrations, customer services
• Be able to manage your own time and prioritise tasks
• Working knowledge or experience of customer service or able to demonstrate a willingness to work with tenants and other sections within Bristol City Council
• Understand the importance of health & safety procedures within an operational working environment
• Able to demonstrate knowledge and/or experience of equalities and diversity issues.
• Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate.
  
  

The ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter and use of written and electronic media, so that information is clearly understood and acted upon.

• Planning and arranging the flow of work across planned and responsive repairs for external contractors and site based in house resources
• Loading jobs on MIS systems, for in-house and external resources, and rearranging appointments with customers
  
  

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.

Join us and you will receive membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

Applying for an apprenticeship

To apply for an adult apprenticeship, you must be aged 16 years or over, at the start of employment with qualifications in English and Maths. If you do not have these, then you must be prepared to study for the Function Skills Level 2 in both subjects alongside your apprenticeship.

How do I apply?

If you share our

To be shortlisted for interview you will need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information about the role please contact .

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young People, Black and racially minoritised and Disabled candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.

Fixed Term for 24 months, 30hrs p/w

The opportunity has arisen for an Apprentice Business Support Officer within the M&E section within Planned Programmes.

About Us

Programmes Service responsibilities include managing Cyclical Maintenance, Mechanical, Electrical & Gas, and laundry, safety testing and servicing, for our 28,000 tenancies; including urgent and standard repairs as well as the yearly maintenance programmes. The service has gone through major transformation and is widely recognised as providing a top-quality repairs and maintenance service to our Citizens.

What will I be doing?

The role will include working as part of a team to set up and support systems and processes and provide administration support services for the Planned Programmes teams. You will need to have an eye for detail in carrying out your work, be flexible in your approach and willing to learn new tasks to help the team achieve set targets. In a busy working environment, you will be allocated several tasks. As a customer orientated service, you will be arranging and rearrange appointments with tenants and team members, therefore good communication skills will be required as part of your engagement with team members and customers to help completing daily tasks.

This is an excellent opportunity to gain valuable experience and learn new skills in a friendly and positive, front facing business environment.

What do I need to have?

• Ability and willingness to work towards a level 3 qualification (eg NVQ level 3, Business Administrations, customer services
• Be able to manage your own time and prioritise tasks
• Working knowledge or experience of customer service or able to demonstrate a willingness to work with tenants and other sections within Bristol City Council
• Understand the importance of health & safety procedures within an operational working environment
• Able to demonstrate knowledge and/or experience of equalities and diversity issues.
• Have a working knowledge of Microsoft Office applications or equivalent including the following: Outlook, Word, Excel, Internet Explorer, and have a willingness to learn new applications and technology as appropriate.
  
  

The ability to converse with citizens and provide complex information in accurate spoken English, or through a BSL interpreter and use of written and electronic media, so that information is clearly understood and acted upon.

• Planning and arranging the flow of work across planned and responsive repairs for external contractors and site based in house resources
• Loading jobs on MIS systems, for in-house and external resources, and rearranging appointments with customers
  
  

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.

Join us and you will receive membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

Applying for an apprenticeship

To apply for an adult apprenticeship, you must be aged 16 years or over, at the start of employment with qualifications in English and Maths. If you do not have these, then you must be prepared to study for the Function Skills Level 2 in both subjects alongside your apprenticeship.

How do I apply?

If you share our

To be shortlisted for interview you will need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information about the role please contact .

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young People, Black and racially minoritised and Disabled candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.