Apprentice Branch Assistant

Rexel France; Watford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Contributory pension scheme

Performance-related bonus

33 days annual leave

Extensive learning opportunities

Free virtual GP service

Staff discounts

Job summary

Rexel France in Watford is looking for an Apprentice Branch Assistant to deliver excellent customer service and support across various functions including warehouse, trade counter, and internal sales. This apprenticeship offers hands-on experience and a tailored training program to help you pursue a successful career in the electrical wholesale industry.

With a focus on collaboration and customer-centric solutions, this role requires effective communication and organizational skills, providing an excellent foundation for future growth.

Qualifications

• Good communication skills to interact with customers and colleagues effectively.
• Motivated to take on new challenges.
• Ability to manage own workload and meet deadlines.

Responsibilities

• Provide excellent customer service to customers over the phone and face to face.
• Manage stock in and out, including order processing and stock control.
• Serve customers on the Trade Counter.
• Internal Sales: make sales calls and process customer orders.

Skills

Customer service

Communication skills

Organizational skills

Education

English and Maths GCSE (or equivalent)

Job description

Company Description

Are you ready to take the first step towards an exciting career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale?

If you’re enthusiastic, ambitious, and passionate about delivering outstanding customer service, Rexel UK has the perfect opportunity for you as an Apprentice Branch Assistant based in ourWatfordBranch!

Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.

Join us in leading the charge towards a brighter, more sustainable futurefor everyone.

The Benefits of a Career with Rexel:

• Contributory pension scheme and life assurance
• Bonuses: Performance Related Bonus scheme
• Time Off:33 days annual leave(including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
• Support & Development:Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks:Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As anApprentice Branch Assistant, you will gain experience across a variety of functions, including Warehouse/Logistics, Trade Counter, and Internal Sales. This isn’t just a job - it’s a chance to gain hands‑on experience, learn valuable skills, and build a solid foundation for your future career.

You will be part of a tailored training program with dedicated study days and support from your training provider which is designed to help you succeed. Whether you would like to become a Branch Manager, excel in Business Development & Sales, or master Logistics, this apprenticeship will set you on the path to success.

What will you do?

• Provideexcellent customer service to customers over the phone and face to face
• Managestock in and out - order processing, picking and packing, store transfers & stock control
• Servecustomers on the Trade Counter
• Internal Sales - making sales calls to a portfolio of existing and new customers and work with the external sales team
• Carry out sales administration duties - raising quotations, following up on quotations & processing customer orders
• There will be a requirement to work in the warehouse, as such you may have to be involved at times in some heavy lifting whilst picking and packing orders and dealing with goods in/out loading delivery vans
• Continuously enhance product knowledge by learning and keeping up to date with new products entering the market

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: building strong customer relationships and delivering customer‑centric solutions

What we’re looking for:

• English and Maths GCSE (or equivalent) is preferred but not essential
• Good communication skills, with the confidence to interact with customers and colleagues effectively
• Motivated to take on new challenges
• Good organisational skills, with the ability to work to deadlines and manage own workload
• Understanding that the customer is the most important element to working within branch

If you’re eager to learn and ready to take on new challenges, we’ll give you all the training and support you need.

Additional Information

At Rexel UK, we actively seek talent with different experiences, background and perspectives because we know that diversity drives fresh ideas and great results. Working together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.