Apprentice Aftersales Advisor

Cox Motor Group; Sefton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and successful team as an Apprentice Aftersales Advisor in a leading family-owned dealership group. This exciting role offers comprehensive training in customer service and mechanical awareness, providing you with the skills needed to excel in the fast-paced automotive industry. With a focus on employee satisfaction and growth, you'll enjoy a friendly atmosphere, competitive benefits, and opportunities for advancement. If you're passionate about cars and delivering exceptional service, this is your chance to thrive in a supportive environment.

Benefits

23 days holiday plus bank holidays

Uniform provided

Workplace pension

Employee of the month reward scheme

Monthly competitions and prizes

Length of service recognition events

Qualifications

• A passion for the role and the ability to work independently.
• Strong attention to detail and willingness to learn.

Responsibilities

• Handling customer inquiries efficiently and courteously.
• Maintaining high levels of customer satisfaction.

Skills

Mechanical awareness and understanding of cars and car parts

Customer service skills

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Kerridge DMS

Job description

Cox Motor Group is seeking to recruit an Apprentice Aftersales Advisor to work within our highly-rated Aftersales department in Southport. In this exciting position, you will be trained to cover all aspects of our Aftersales team, ranging from parts advisor duties to service advisor duties. You will receive first-class training to enable you to excel in the role and to provide the best service to our customers, whether discussing their parts requirements or the service of their vehicle.

We are looking for people who share our passion for our brands. All employees play a vital part in putting the customer first and delivering a great customer experience.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, and our vision is to keep our customers at the heart of everything we do. As a company that promotes from within, your opportunities are endless.

You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognize that happy and satisfied employees provide excellent customer service. Staff benefits include a uniform, a company pension scheme, and access to the staff car scheme, among others.

As an Apprentice Aftersales Advisor, you will undergo apprenticeship training to develop within your role. Your training will equip you with skills such as:

• Mechanical awareness and understanding of cars and car parts
• Knowledge of Kerridge DMS
• Enhanced customer service skills
• Teamwork to support increased profit and sales

The responsibilities of an Aftersales Advisor include:

• Handling customer inquiries swiftly, courteously, and efficiently
• Communicating effectively via email, telephone, and face-to-face
• Recording all items and services supplied to customers
• Maintaining high levels of customer satisfaction, adhering to manufacturer guidelines and Group CSI standards
• Observing all health and safety regulations, COSHH regulations, and company policies in line with the code of practice

What will you need to succeed?

• A passion for the role
• The ability to work both as part of a team and independently
• A willingness to learn and develop your skills
• Strong attention to detail

What will you get in return?

• Be part of a successful and dynamic team within Cox Motor Group
• 23 days holiday per annum (increasing by 1 day per 5 years of continuous service) plus bank holidays
• Uniform provided
• A friendly atmosphere
• Workplace pension (after probation and meeting criteria)
• Employee of the month reward scheme
• Monthly competitions and prizes
• Length of service recognition events

To apply online, please fill out the form below:

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Alternatively, apply in writing by sending your CV to the following address: