Apprentice Aftersales Advisor

DJ Cox Ltd; Sefton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and successful team as an Apprentice Aftersales Advisor in a leading family-owned dealership group. This role offers first-class training in all aspects of the Aftersales department, from parts advising to customer service. You'll work in a vibrant environment that values customer satisfaction and employee happiness. With opportunities for growth and a supportive team, you'll develop essential skills in mechanical awareness and customer service. Enjoy benefits like a uniform, pension scheme, and recognition events while contributing to a culture that places customers at the heart of everything we do.

Benefits

Uniform provision

Workplace pension

Employee of the month reward scheme

Monthly competitions and prizes

Length of service recognition events

23 days of holiday plus bank holidays

Qualifications

• Passion for the role and willingness to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries swiftly and courteously.
• Maintain high customer satisfaction and follow guidelines.
• Observe health and safety regulations.

Skills

Mechanical awareness

Customer service skills

Teamwork

Attention to detail

Knowledge of Kerridge DMS

Education

High School Diploma or equivalent

Job description

Cox Motor Group is seeking to recruit an Apprentice Aftersales Advisor to work within our highly-rated Aftersales department in Southport. In this exciting position, you will be trained to cover all aspects of our Aftersales team, ranging from parts advisor duties to service advisor duties. You will receive first-class training to enable you to excel in the role and to provide the best service to our customers, whether discussing their parts requirements or the service of their vehicle.

We are looking for people who share our passion for our brands. All employees play a vital part in putting the customer first and delivering a great customer experience.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced. Our vision is simply to have our customers at the heart of all we do. As a company that promotes from within, your opportunities are endless.

You will work in a friendly and dynamic environment, receiving a full induction and ongoing support. We recognize that happy and satisfied employees provide excellent customer service. Staff benefits include a uniform, a company pension scheme, and access to the staff car scheme, to mention a few.

As an Apprentice Aftersales Advisor, you will undergo apprenticeship training to develop within your role. Your training will equip you with skills such as:

• Mechanical awareness and understanding of cars and car parts
• Knowledge of Kerridge DMS
• Enhanced customer service skills
• Working as part of a team to support increased profit and sales

The responsibilities of an Aftersales Advisor include:

• Handling customer inquiries swiftly, courteously, and efficiently
• Communicating effectively via email, telephone, and face-to-face
• Recording all items and services supplied to customers
• Maintaining a high level of customer satisfaction, paying attention to manufacturer guidelines and Group CSI
• Observing all health and safety and COSHH regulations, along with company policies in line with the code of practice

What will you need to succeed?

• A passion for the role
• The ability to work both as part of a team and independently
• A willingness to learn and develop your skills
• Strong attention to detail

What will you get in return?

• Be part of a successful and dynamic team within Cox Motor Group
• 23 days of holiday per annum (increasing by 1 day per 5 years of continuous service) plus bank holidays
• Uniform provision
• A friendly atmosphere
• Workplace pension (after probation and meeting criteria)
• Employee of the month reward scheme
• Monthly competitions and prizes
• Length of service recognition events

To apply online, please fill out the form below:

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Alternatively, apply in writing by sending your CV to the following address.