Apprentice Client Advisor

Marsh Risk; Norwich; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Job summary

Marsh is seeking an Apprentice Associate Client Advisor (Property/Real Estate) to join our Real Estate practice in the UK. The role offers training, exposure to a wide range of clients, and the chance to build specialist expertise in property insurance and broking solutions.

You will participate in renewal activities, assist with data collection and reports, and own onboarding and billing processes while developing deep client service capabilities in a leading global broker.

Qualifications

• Some customer-facing experience, retail, hospitality or similar.
• Strong written and verbal communication skills.
• Ability to manage workload and priorities to multiple timescales.
• Develop awareness of client businesses, insurance programmes and service plans.
• Proficiency with Microsoft Office and ability to learn Marsh systems.
• Strong interpersonal skills to liaise with Marsh divisions.

Responsibilities

• Participate in renewal strategy activities with the Client Exec and Senior Client Advisors.
• Assist in renewal data collection and present information to underwriters.
• Request Claims Reports from TPAs and Loss Adjusters.
• Create market presentations and renewal documents reflecting strategy.
• Own onboarding process for new clients and expansions.
• Prepare renewal reports and manage premium billing, collection and settlement.
• Prepare renewal documentation including invoices and evidence of cover.
• Handle complex account and administration queries.
• Support senior colleagues with project reports.

Skills

Customer service

Communication

MS Office

Time management

Real estate interest

Education

5 GCSEs (incl English & Maths)

Tools

Microsoft Office

Job description

Apprentice Associate Client Advisor (Property / Real Estate)

This is a fantastic entry-level opportunity to join a leading global broker as a Client Advisor in our Real Estate specialty.

This is a fantastic chance to launch your career in risk and insurance, with strong opportunities to learn, grow, and build specialist expertise with excellent long-term development potential. Our Real Estate practice helps shape outcomes for property owners and investors across the UK and Europe, delivering commercial real estate advice and broking solutions that make a real difference.

No two days are the same, you’ll work with an impressive mix of clients — from FTSE 250 companies and banks to pension funds, investment managers, and asset managers — across a broad range of asset types including residential, offices, warehousing, and retail. If you enjoy variety, challenge, and the opportunity to build deep expertise in a sector that never stands still, this role offers exactly that.

Further information about our Real Estate practice can be found here: https://www.marsh.com/uk/industries/real-estate.html

We will rely on you to:

• Help participate in renewal strategy activities in conjunction with the Client Executive and Senior Client Advisors
• Participate in renewal data collection exercises with clients and help present information to underwriters.
• Request Claims Reports from TPA’s & Loss Adjusters
• Assist in the creation of market presentations and renewal documents ensuring renewal strategy is reflected
• Own the client onboarding process for new clients and expansion to existing clients.
• Assist in the preparation of client renewal reports
• Manage premium billing, collection and settlement.
• Prepare and issue renewal documentation including the creation of invoices, evidence of cover documentation and renewal policy documentation.
• Control the resolution of complex accounts and administration queries.
• Help prepare reports on specific projects as directed by senior colleagues.

What you need to have:

We will provide coaching and training to make a successful careers in the insurance and broking industry. The role requires you to be personable and able to maintain relationships both internally and externally of Marsh. Most of all, the role will require you to immerse yourself in the environment in which our clients operate. You will also need;

• Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc
• 5 GCSE’s at Grades 9 – 4 (including English & Maths)
• The ability to manage your workload and prioritise accordingly to different timescales.
• Ability to develop an awareness of the Client’s business, business issues, insurance programmes and service plans
• Competency in Microsoft Office applications and adaptability to become competent in all relevant Marsh business systems.
• Strong communication and people skills to liaise with the various divisions within Marsh to provide Client service solutions.
• To work within FCA, Marsh Compliance and Marsh specific procedures and guidelines
• To strive to deliver best practice, market leading service and solutions

What makes you stand out:

• Self-motivated and driven to succeed
• Being able to evidence attention to detail
• Eagerness to learn and develop your skillset
• Interest in the real estate/property insurance sectors
• Previous internship or work experience in a corporate environment desirable
• Awareness of the insurance industry, different sectors and the role that Marsh performs within it

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.