Apprentice Academy Centre Manager, UK Operations Apprenticeships Team

Amazon; Tilbury; On-site; GBP 70,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. seeks a Centre Manager for the Engineering Apprenticeship Training Academy at LCY2 in Tilbury to lead day-to-day and strategic operations, ensuring high-quality engineering apprenticeship delivery and compliance with Ofsted and awarding bodies.

Reporting to the Senior Apprenticeship Program Manager, you will manage the centre budget, lead the training team, coordinate with external providers, and uphold safeguarding standards.

Qualifications

• Advanced Excel knowledge and SQL experience.
• Experience working cross-functionally with tech and non-tech teams.
• Experience defining program requirements and using data/metrics to drive improvements.
• Experience in program or project management.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience defining and executing program requirements.

Responsibilities

• Strategic Leadership: Provide overall management of the Amazon Apprentice Academy at LCY2, developing and implementing the training centre strategy in alignment with organisational goals.
• Operational Management: Oversee all training centre operations, ensuring Health & Safety compliance and coordinating with RME teams.
• People Management: Lead, manage, and develop the centre delivery team and liaise with apprentice managers on progress.
• Quality Assurance and Compliance: Maintain and improve training standards, conduct quality assessments, and ensure Ofsted and awarding body standards.
• Safeguarding: Act as a trained Safeguarding Officer and manage safeguarding records and concerns.

Skills

Excel advanced

SQL

Cross-functional collaboration

Data-driven improvements

Program management

Process improvement

Stakeholder management

Education

IQA or IV qualification in progress

Job description

Description

The Centre Manager is responsible for the day-to-day and strategic operations of the Engineering Apprenticeship Training Academy at LCY2. Working under the direction of the Senior Apprenticeship Program Manager, the post holder will lead the delivery of high-quality engineering apprenticeship training, ensuring full compliance with regulatory, awarding body, and Amazon standards.

This role is ideally suited to a curriculum manager from a Further Education (FE) college or commercial apprenticeship provider, with extensive knowledge of engineering apprenticeship delivery. The successful candidate should hold, or be working towards, a recognised Internal Quality Assurance (IQA) or Internal Verifier (IV) qualification.

Safeguarding Statement

Amazon Apprentice Academy is committed to safeguarding and promoting the welfare of all learners. Although our apprentices are aged 18 and over, we recognise that some learners may be adults at risk, and we apply the principles of Keeping Children Safe in Education (KCSIE 2024), the Safeguarding Vulnerable Groups Act 2006, and the Care Act 2014 across all our recruitment practices.

We expect all staff to share this commitment to safeguarding. As a registered apprenticeship training provider regulated by Ofsted, we are required to conduct statutory safeguarding checks for all roles that involve regular contact with learners. This post involves regulated activity as defined by the Safeguarding Vulnerable Groups Act 2006. The successful candidate will be required to satisfy statutory pre-appointment safeguarding requirements before commencing in the role.

Safeguarding Responsibilities of the Role

• Act as a point of contact for safeguarding concerns within the Academy centre
• Uphold and promote the Amazon Apprenticeships Safeguarding and Prevent Policy at all times
• Ensure all learners are supported in a safe environment free from harm, abuse, or neglect
• Report any safeguarding or Prevent concerns in line with Academy procedures
• Complete safeguarding and Prevent training upon appointment and at regular intervals thereafter
• Support the Designated Safeguarding Lead (DSL) in maintaining accurate safeguarding records

Amazon Apprentice Academy is a registered apprenticeship training provider regulated by Ofsted. All recruitment activity is conducted in accordance with Keeping Children Safe in Education (KCSIE 2024), the Safeguarding Vulnerable Groups Act 2006, the Care Act 2014, and the Amazon Apprenticeships Safeguarding and Prevent Policy.

Key job responsibilities

• Strategic Leadership: Provide overall management of the Amazon Apprentice Academy at LCY2, developing and implementing the training centre strategy in alignment with organisational goals. Manage the centre budget, oversee resource allocation, and build productive relationships with key stakeholders.
• Operational Management: Oversee all training centre operations, managing equipment, facilities, and consumables. Ensure full compliance with Health & Safety and occupational health requirements, coordinate with RME teams, and fulfil awarding organisation centre coordinator responsibilities. Occasional teaching/training delivery to cover staff absence as required.
• People Management: Lead, manage, and develop the centre delivery team. Liaise with apprentice managers on timekeeping, attendance, and progress, and coordinate with external training providers as required.
• Quality Assurance and Compliance: Maintain and continuously improve training standards. Conduct quality assessments including teaching observations and standardisation of assessment decisions. Ensure compliance with Ofsted and awarding body standards, contribute to the QUIP and SAR, and monitor and drive improvement in apprentice progress and achievement. Ensure adherence to all Academy and Amazon policies.
• Safeguarding: Act as a trained Safeguarding Officer, implementing and upholding safeguarding policies. Manage concerns and incidents appropriately, maintain accurate confidential records, and liaise with relevant authorities when necessary.

About The Team

The UK Operations Apprenticeship team manages both internal and external apprentices across the UK and Ireland, and contributes to up-skilling programmes for internal stakeholders. A key feature of the team is the Amazon Apprentice Academy, which is responsible for delivering Level 2 apprenticeships nationwide and managing two engineering training centres located in Bolton and Tilbury. The team sits within the wider EU Apprenticeships team, as part of the L&D function within Amazon Operations.

Basic Qualifications

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company - Amazon UK Services Ltd.

Job ID: A10493825