Appointments Lead

NHS; Chichester; On-site; GBP 33,000; Full time

Job summary

A leading healthcare provider in Chichester seeks a Team Manager for Appointment Coordinators. This full-time role involves overseeing appointment scheduling, addressing complex issues, and ensuring a smooth service in a healthcare setting. Ideal candidates will have managerial experience, strong communication skills, and proficiency in scheduling systems. The position provides a competitive salary of £32,500 annually and a supportive work culture that values employee well-being and continuous development.

Benefits

28 days annual leave plus bank holidays

Private Health Insurance

Employee Discount Platform

Pension Contribution

Training and development opportunities

Qualifications

• Experience in healthcare administration or appointment coordination.
• Must have previous managerial experience, leading a team.
• Understanding of confidentiality and data protection.

Responsibilities

• Manage a team of Appointment Coordinators.
• Oversee appointment scheduling, capacity and utilisation.
• Resolve complex scheduling issues and act as escalation point.

Skills

Healthcare administration

Managerial experience

Organisational skills

Communication skills

Scheduling system proficiency

Tools

Microsoft Office

Job description

You will manage and develop a team of Appointment Coordinators while ensuring accurate, efficient appointment scheduling across all services. Acting as the escalation point for complex issues, you’ll work closely with clinicians, patients and internal teams to ensure a smooth, high-quality service.

Key Responsibilities

• Manage a team of Appointment Coordinators
• Oversee appointment scheduling, capacity and utilisation
• Resolve complex scheduling issues and act as escalation point
• Ensure clear communication with patients, clinicians and teams
• Maintain data accuracy, GDPR compliance and quality standards
• Identify and implement process improvements

About You

• Experience in healthcare administration or appointment coordination
• Must have previous managerial experience, leading a team
• Strong organisational and communication skills
• Confident using scheduling systems and Microsoft Office
• Understanding of confidentiality and data protection
• Positive, professional and solutions‑focused approach

What we offer

• 28 days annual leave plus bank holidays
• 3 paid festive days
• Private Health Insurance
• Employee Discount Platform
• EAP Service
• Pension Contribution
• Training and development opportunities
• A culture that challenges the norm as a family run business, we know how important a fair, flexible employer that listens and cares is. We are dedicated to continuing to build a culture where people enjoy work, can thrive in their role and are supported from day one.

About Us

KT Healthcare is a family‑owned organisation with personal experience of Autism and ADHD. We offer a service with a difference; one that has a real understanding of the challenges families and individuals face when accessing neurodevelopmental services.

We provide services for children, young people and adults putting exceptional client service, operational excellence, a friendly and compassionate culture, and unwavering integrity at the heart of everything we do.

Salary & Contract

Salary: £32,500 per annum

Contract: Full-time, Permanent

Person Specification

• Management Experience
• Experience with clinical scheduling
• Knowledge of neurodevelopmental conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Apply today! Please submit your CV and a brief cover letter. We look forward to reviewing your application.