Appointment Booking Centre Clerk

Birmingham-Women; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham Women's and Children's NHS Foundation Trust is seeking an administrator to support the Appointment Booking Centre and deliver a patient-centred call handling and booking service across clinical pathways.

The role requires accurate data input, effective communication with patients and colleagues, and a commitment to high professional standards in a busy NHS environment. Training and development are offered to support growth.

Qualifications

• NVQ level 2 or equivalent knowledge and experience.
• Educated to GCSE or equivalent level - English & Mathematics

Responsibilities

• To communicate with a wide range of people, including patients, carers, GPs, clinicians, work colleagues and other professionals on a range of matters on a daily basis.
• To provide comprehensive administration services to support all functions of the Appointment Booking Centre
• To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services
• The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Skills

NVQ Level 2

GCSE English & Maths

Education

GCSE or equivalent level

Job description

Search through the open vacancies at Birmingham Women’s and Children’s.

This is YOUR place

• To be at the heart of brilliant care for women, children and young people.
• Where innovation, compassion, and opportunity meet to help transform lives.
• To make a unique impact from day one. As one of only two centres in the UK for women, children, and young people, this is where you can help bring prize-winning discoveries and game-changing innovations to life.
• To grow a thriving career and unlock your potential. Our unique and vast specialisms provide opportunities you won’t find anywhere else. No matter the career path you choose – you’ll have unwavering support for your ambition and a real investment in your learning.
• To discover a community of support. Where our strength comes from our people, who come from every walk of life and who work shoulder-to-shoulder across every discipline. Here, you’ll find a deep camaraderie and the support to take control of your career and find your passion – on the best days, and the toughest.

This is Birmingham Women’s and Children’s Trust.

This is your place, our place, the place.

Site Birmingham Women's and Children's NHS Foundation Trust Town Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly Closing 12/11/2026 23:59

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

• To provide comprehensive administration services to support all functions of the Appointment Booking Centre
• To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services
• The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
• The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Main duties of the job

To communicate with a wide range of people, including patients, carers, GPs, clinicians, work colleagues and other professionals on a range of matters on a daily basis. This communication could be verbal, written or electronic.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Person specification

Qualifications

• NVQ level 2 or equivalent knowledge and experience.
• Educated to GCSE or equivalent level - English & Mathematics

Knowledge

• Knowledge and Understanding of the Data protection act 1998 and patient confidentiality
• Demonstrable ability use MS Office packages
• Knowledge of hospital departments / NHS administrative processes
• Knowledge and experience of the e-Referral system / NHS Access Targets
• Knowledge of patient administration IT systems

ANALYTICAL AND JUDGEMENT SKILLS

• Ability to self-motivate and work without supervision as required
• Ability to concentrate frequently when inputting data and answering queries
• Ability to deal sensitively and compassionately with patient / carers / colleagues as necessary

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

• Excellent interpersonal skills, including verbal and written communication
• Team player
• Articulate, methodical and able to work well within a team.
• Willing to learn and develop work role in line with performance development expectations
• Committed to undertaking training to fulfil the requirements of the role
• Ability to work to deadlines and multi-task
• Ability to remain calm under pressure

Sponsorship:

Please note, visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. If you would like more information, please visit: UK Visas and Immigration - GOV.UK

Artificial Intelligence (AI):

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

Reasonable Adjustments:

BWC is proud to be a Disability Confident Employer, committed to fostering an inclusive environment for those with a disability, long term health or mental health condition. The Disability Confident scheme means we actively encourage applications from people with disabilities, long term health or mental health conditions, and we want to ensure our recruitment practices are inclusive and accessible to all. Our aim is to get the best out of every individual and if successful for interview, you will be asked if you require any reasonable adjustments (special requirements). We will strive to support and accommodate these requests where possible.

Safeguarding

As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.