Applied AI Process Manager

Accenture PLC; Greater London; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Accenture PLC is seeking a senior process transformation designer to own end-to-end analytics and AI-enabled process design. You will lead workshops, drive benchmarking analyses and establish adoption plans with senior clients.

The role blends business insight with AI/GenAI methodologies to redesign operating models and processes. You will collaborate with data, engineering and industry teams, ensuring responsible design with human-in-the-loop and clear escalation paths.

Qualifikationen

• Bachelor's degree or equivalent required.
• Experience in process excellence, process redesign, or management consulting.
• Ability to lead client discovery workshops and present to senior leadership.
• Proven benchmarking analyses and change-impact assessments experience.
• Experience using AI-assisted tools for benchmarking, analytics or facilitation.
• Experience designing future-state processes with AI and integrating AI in business design.
• Deep expertise delivering project work in at least one industry domain.
• Applied knowledge of AI design principles including autonomy levels and human-agent handoff.

Aufgaben

• Own end-to-end analytics delivery within process transformation engagements.
• Design and implement agentic AI solutions to add value in process work.
• Apply GenAI evaluation frameworks to assess AI-integrated designs.
• Drive responsible design with human-in-the-loop and escalation triggers.
• Lead future-state process specification and adoption planning.
• Run client discovery workshops and manage client relationships.
• Drive benchmarking analyses and change-impact assessments.
• Facilitate design thinking sessions with cross-functional teams.
• Build documented redesign methods and contribute to playbooks.

Ausbildung

Bachelor's Degree or equivalent

Experience in process excellence

Process redesign experience

Management consulting background

Experience with AI-assisted tools

Ability to lead client discovery workshops

Stakeholder management and leadership

Executive communication

Experience in AI design principles

Jobbeschreibung

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

• Own end-to-end analytics delivery within process transformation engagements — connecting data exploration and insight generation directly to future-state process design; maintain working knowledge of data pipeline concepts, feature engineering, and what makes data reliable for AI-integrated processes, sufficient to lead credible technical conversations with data and engineering teams.
• Design and implement agentic AI solutions where they create genuine value within process work: intelligent automation of analytical workflows, LLM-powered insight synthesis, and autonomous monitoring agents that surface process performance gaps continuously; understand RAG architecture, multi-agent coordination concepts, and when each approach fits the process problem.
• Apply GenAI evaluation frameworks (e.g. RAGAS, LLM-as-judge approaches) when reviewing or signing off AI-integrated process designs — able to assess whether a GenAI or agentic solution is performing well enough to be embedded in a client's process, not just whether it was built correctly.
• Drive responsible design across every engagement — embed human-in-the-loop checkpoints, escalation triggers, autonomy level definitions, and handoff quality standards as integral parts of every process and agentic solution design; apply LLMOps and AgentOps concepts at a working level to understand how solutions will be maintained in production.
• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.

EDUCATION

• Bachelor's Degree or equivalent

BASIC (REQUIRED) QUALIFICATION

• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Previously been integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

PREFERRED QUALIFICATION

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality