Applications Technician

Wallace Hind Selection; Biggleswade; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Company pension

Private healthcare

Life assurance

Extensive training

Job summary

Wallace Hind Selection is seeking an Applications Technician to showcase equipment, support the sales process and maintain the demonstration suite. You will conduct product demonstrations, provide technical support to customers and the sales team, and contribute to successful customer experiences.

This office-based role in Letchworth Garden City offers a basic salary of £27,000–£33,000, 25 days leave, pension, private healthcare, life assurance and extensive training.

Qualifications

• Strong technical knowledge and ability to troubleshoot equipment settings.
• Effective presentation skills for engaging customers.
• Experience supporting sales teams and customers alike.
• Ability to set up and run product demonstrations (in person and online).

Responsibilities

• Plan, set up and deliver machine and software demonstrations (in person and online).
• Collaborate with Sales Account Managers to demonstrate equipment and applications to customers to drive machine sales.
• Work with Customer Relationship Executives to showcase products and software, aiming to sell upgrades and additional tooling.
• Handle administration after demos, including documenting details and tidying the demo suite.
• Conduct test demos for new and existing customers.
• Maintain the demonstration suite to ensure it is clean, smart, presentable and fully operational.
• Keep software suites updated for optimal functionality.
• Provide technical assistance to customers by phone on selection, material setting and application queries.
• Deliver training and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions and open days, setting up and demonstrating equipment.

Skills

Technical knowledge

Presentations

Customer support

Demo setup

Job description

Applications Technician

Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high-quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully-fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training.

BASIC SALARY: £27,000 - £33,000

BENEFITS:

• 25 Days Annual Leave (plus Bank Holidays)
• Company Pension - matched to 5%
• Private Healthcare (for Employee and Family)
• Life Assurance Cover
• Extensive Training

LOCATION: Letchworth Garden City - this is an office based role

COMMUTABLE LOCATIONS: Stevenage, Hitchin, Luton, Royston, Biggleswade, Shefford, Buntingford, Baldock, Radwell.

JOB DESCRIPTION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

As our Application Technician, you will play a pivotal role in showcasing our cutting-edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction.

KEY RESPONSIBILITIES: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

PERSON SPECIFICATION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

OUR