Applications & Technical Support Engineer

Grayce Group; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in business transformation is hiring an Applications & Technical Support Engineer for a hybrid role based in Manchester. The successful candidate will provide IT support across the organization, manage Salesforce and Power BI applications, and ensure high-quality service delivery. This position offers a competitive salary, a supportive work environment, and flexible benefits tailored to individual needs.

Benefits

25 days of annual leave

Flexible benefits including retail discounts

5% employee pension contribution

Qualifications

• Proficiency in Salesforce and Power BI is beneficial.
• Strong curiosity and a continuous improvement mindset.
• Experience in IT systems with focus on customer service.

Responsibilities

• Deliver first and second line IT support to end-users.
• Maintain Salesforce CRM platform and Power BI integrations.
• Identify improvements for service request and change management.

Skills

Customer Service

Problem Solving

Communication

IT Systems and Infrastructure

Salesforce

Power BI

Task Management

Job description

Job Title: Applications & Technical Support Engineer (12-Month FTC – Maternity Cover)

Reporting into: Head of Technology

Location: Manchester(This role is hybrid with 3 days working from the Manchester Northern Quarter office)

Salary: Competitive

Why Join Grayce?

At Grayce, we fuel business transformation for some of the world’s most ambitious organisations.For over a decade, we’ve partnered with FTSE 100 and 250 companies, helping them achieve impactful results by developing and deploying high-calibre graduate talent across the UK and beyond.

As we continue to expand, we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support.

Key Responsibilities

• Deliver prompt and reliable first and second line IT support to end-users, addressing incidents and service requests related to Grayce’s cloud infrastructure and leased hardware estate.
• Provide hands-on desktop support, including local application troubleshooting and device performance optimisation.
• Support, maintain, and implement changes across Grayce’s suite of line-of-business applications.
• Manage access control and user account requests in accordance with security and compliance standards.
• Continuously identify and implement improvements to incident, service request, and change management processes.
• Serve as the primary point of contact for the internal IT user community, ensuring a responsive and user-centric support experience.
• Provide IT facilities support including assistance with room and desk bookings, AV equipment, and related systems.
• Provide Technical expertise in Application Improvement Projects
  

Application Support and Maintenance

Provide subject matter expertise in the configuration and support of:

Salesforce

• Manage and maintain our Salesforce CRM platform, including user setup, profiles, roles, and permissions.

• Maintain and implement customised solutions, including process builder, workflows, and dashboards.

Power BI

Proficiency in Power BI, with a focus on building and managing integrations between core business systems (e.g., CRM, ERP, HRIS).


Skills and Experience

• Strong curiosity and a continuous improvement mindset, with a proactive approach to learning and problem-solving.
• Committed to delivering outstanding customer service and creating a positive stakeholder experience.
• Proactive in identifying and resolving issues before they affect operations.
• Confident communicator with the ability to build effective relationships at all levels.
• Highly organised with excellent task management and the ability to prioritise under pressure.
• Solid technical understanding of IT systems and infrastructure, with a passion for emerging tools and technologies.
• Salesforce admin and M365 admin experience would be beneficial

What’s in it for you?

• Competitive salary.
• Hybrid working model: 3 office days per week with remote work flexibility.
• 25 days of annual leave.
• Flexible benefits tailored to your individual needs including access to discounts from popular retailers and early access to a portion of your wages.
• Pension: 5% employee and 3% Grayce contribution.
• Supportive and collaborative work environment that values your aspirations.

Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants.