Applications & Technical Support Engineer

Grayce; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Applications & Technical Support Engineer for a 12-month maternity cover. This role is pivotal in delivering IT support and managing their Salesforce CRM, ensuring effective operations across the organization. With a hybrid working model and opportunities for growth, Grayce values innovation and aims to enhance the user experience across all technical services.

Benefits

25 days of annual leave

Flexible benefits tailored to needs

Pension: 5% employee and 3% contribution

Supportive work environment

Qualifications

• Strong curiosity and continuous improvement mindset.
• Proficient in Salesforce and Power BI.
• Solid technical understanding of IT systems and infrastructure.

Responsibilities

• Deliver first and second line IT support to end-users.
• Manage and maintain Salesforce CRM platform.
• Implement improvements to incident and change management processes.

Skills

Customer service

Problem-solving

Proactive mindset

Communication

Technical understanding

Tools

Salesforce

Power BI

M365

Job description

Job Title: Applications & Technical Support Engineer (12-Month FTC – Maternity Cover)

Reporting into: Head of Technology

Location: Manchester(This role is hybrid with 3 days working from the Manchester Northern Quarter office)

Salary: Competitive

Why Join Grayce?

At Grayce, we fuel business transformation for some of the world’s most ambitious organisations.For over a decade, we’ve partnered with FTSE 100 and 250 companies, helping them achieve impactful results by developing and deploying high-calibre graduate talent across the UK and beyond.

As we continue to expand, we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support.

Key Responsibilities

• Deliver prompt and reliable first and second line IT support to end-users, addressing incidents and service requests related to Grayce’s cloud infrastructure and leased hardware estate.
• Provide hands-on desktop support, including local application troubleshooting and device performance optimisation.
• Support, maintain, and implement changes across Grayce’s suite of line-of-business applications.
• Manage access control and user account requests in accordance with security and compliance standards.
• Continuously identify and implement improvements to incident, service request, and change management processes.
• Serve as the primary point of contact for the internal IT user community, ensuring a responsive and user-centric support experience.
• Provide IT facilities support including assistance with room and desk bookings, AV equipment, and related systems.
• Provide Technical expertise in Application Improvement Projects
  

Application Support and Maintenance

Provide subject matter expertise in the configuration and support of:

Salesforce

• Manage and maintain our Salesforce CRM platform, including user setup, profiles, roles, and permissions.

• Maintain and implement customised solutions, including process builder, workflows, and dashboards.

Power BI

Proficiency in Power BI, with a focus on building and managing integrations between core business systems (e.g., CRM, ERP, HRIS).


Skills and Experience

• Strong curiosity and a continuous improvement mindset, with a proactive approach to learning and problem-solving.
• Committed to delivering outstanding customer service and creating a positive stakeholder experience.
• Proactive in identifying and resolving issues before they affect operations.
• Confident communicator with the ability to build effective relationships at all levels.
• Highly organised with excellent task management and the ability to prioritise under pressure.
• Solid technical understanding of IT systems and infrastructure, with a passion for emerging tools and technologies.
• Salesforce admin and M365 admin experience would be beneficial

What’s in it for you?

• Competitive salary.
• Hybrid working model: 3 office days per week with remote work flexibility.
• 25 days of annual leave.
• Flexible benefits tailored to your individual needs including access to discounts from popular retailers and early access to a portion of your wages.
• Pension: 5% employee and 3% Grayce contribution.
• Supportive and collaborative work environment that values your aspirations.

Grayce is not on the UK Border Agency's Sponsor Register and is unable to sponsor work visas for international applicants.