Applications Manager - IT

JR United Kingdom; Portsmouth; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une entreprise de gestion hôtelière cherche un Applications Manager expérimenté pour superviser le cycle de vie des applications critiques au sein de ses opérations. Le candidat idéal aura une solide expérience dans la gestion des systèmes de l'hôtellerie, ainsi qu'une capacité avérée à interagir avec divers intervenants tout en assurant la conformité aux normes de sécurité et de protection des données. Ce poste de leadership est entièrement basé au bureau et offre des défis dynamiques dans un environnement en évolution.

Qualifications

• Expérience avérée dans la gestion de systèmes de propriété hôtelière (e.g., Mews, Opera, Harri).
• Familiarité avec les pratiques ITIL et les processus de contrôle des changements.

Responsibilities

• Gérer et soutenir les applications métiers clés, y compris PMS, POS, CRM.
• Diriger les mises à niveau, les implémentations et les migrations de systèmes.

Skills

API integrations

Project management

Stakeholder communication

Compliance

Job description

Social network you want to login/join with:

Applications Manager - IT, portsmouth, hampshire

col-narrow-left

Client:

Criterion Hospitality

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

fully office based role .

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Co-ordinate between IT and the application users and vendors
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardised reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.