Applications Manager - IT

JR United Kingdom; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Applications Manager to oversee the lifecycle and performance of critical applications. This hands-on leadership role requires strong project management skills and experience with hospitality systems, ensuring operational efficiency and compliance across business functions.

Qualifications

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi).
• Familiarity with ITIL practices and change control processes.
• Experience in property and multi-site environments.

Responsibilities

• Manage and support core business applications across hospitality operations.
• Lead system upgrades, implementations, and training rollouts.
• Ensure application security aligns with industry standards.

Skills

Project Management

Vendor Management

Stakeholder Communication

API Integrations

System Workflows

Job description

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Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

fully office based role .

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Co-ordinate between IT and the application users and vendors
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardised reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.