Applications Manager - IT

JR United Kingdom; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking an experienced Applications Manager to oversee the management and optimization of business-critical applications. This role requires technical expertise, strong project management skills, and the ability to collaborate with various departments to enhance operational efficiency. You will ensure systems function seamlessly across hospitality and business operations.

Qualifications

• Proven experience managing hospitality property systems.
• Strong understanding of API integrations and workflows.
• Ability to work collaboratively across multiple teams.

Responsibilities

• Manage and support core business applications.
• Lead system upgrades, implementations, and migrations.
• Ensure application security and compliance with standards.

Skills

API integrations

Project management

Stakeholder communication

Familiarity with ITIL

Tools

Mews

Opera

Harri

Yardi

Salesforce

SAP

Job description

Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

Fully office-based role.

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Coordinate between IT and application users and vendors.
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle, and optimization.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and communication with stakeholders.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in the development of dashboards and standardized reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements as they relate to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.