Applications Manager - IT

JR United Kingdom; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise dans le secteur de l'hospitalité recherche un Applications Manager pour superviser l'utilisation stratégique des applications critiques pour les opérations. Ce rôle de leadership, axé sur les détails techniques, nécessite une expérience solide dans la gestion de systèmes de propriété et une excellente communication avec les parties prenantes.

Qualifications

• Expérience avérée dans la gestion des systèmes dans l'hospitalité.
• Connaissance des environnements multi-sites et de la conformité GDPR.
• Capacité à travailler en collaboration avec plusieurs équipes.

Responsibilities

• Gérer et soutenir les applications métiers principales.
• Diriger les mises à niveau de systèmes et les migrations.
• Assurer la conformité en matière de sécurité des applications.

Skills

Gestion de systèmes

Intégrations API

Communication

Gestion de projets

Job description

Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.

Fully office-based role.

Key Responsibilities:

Application Ownership & Support

• Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
• Oversee integration between applications to ensure seamless data flow and operational efficiency.
• Coordinate between IT, application users, and vendors.
• Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
• Evaluate current systems for functionality, scalability, ROI, lifecycle, and optimization.
• Collaborate with department heads to align application use with business needs.

Project Management

• Lead system upgrades, implementations, and migrations.
• Coordinate user acceptance testing (UAT) and training rollouts.
• Maintain project documentation, timelines, and stakeholder communication.
• Manage vendor relationships, contracts, and SLAs.
• Monitor license usage and ensure compliance with software agreements.

Data & Reporting

• Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
• Assist in developing dashboards and standardized reporting tools.

Security & Compliance

• Ensure application security aligns with company and industry standards.
• Support GDPR compliance and other regulatory requirements related to system use and data management.

Required Skills & Experience:

• Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.).
• Strong understanding of API integrations and system workflows.
• Experience in hospitality, property, multi-site environments.
• Excellent project management and stakeholder communication skills.
• Ability to work collaboratively across IT, Operations, Finance, and HR teams.
• Familiarity with ITIL practices and change control processes.