Food & Beverage Supervisor

Warner Hotels; Windsor; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Gym & leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free parking onsite

Employee discounts

Career development opportunities

Aslan rewards platform

Job summary

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars.

You will coach, motivate, and lead by example to deliver outstanding service. Based on Windsor, this role offers development through in-house training and externally recognised qualifications, with a comprehensive benefits package and career

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards; Level 3 certificate desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership skills with ability to motivate and guide a team.

Responsibilities

• Act as the on-shift leader across the department and monitor service standards.
• Serve as the main guest contact during the shift and handle queries professionally.
• Coordinate with managers to resolve issues and provide on-shift support.
• Monitor cash handling, upselling opportunities, and cost control while protecting guest experience.

Skills

Leadership

Communication

Problem-solving

Food safety

Job description

Warner Hotels are recruiting for a Food & Beverage Supervisor. This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars. As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service. You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for. Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests.

Operational Oversight

• Act as the on shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Requirements & Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable
• Excellent communication and problem-solving abilities
• Strong leadership skills with the ability to motivate and guide a team.

Remuneration & Benefits

• Salary 28,594 per annum
• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.