Applications lead

5 Star Recruitment; West of England; On-site; GBP 50,000 - 75,000; Full time

Job summary

5 Star Recruitment is seeking a highly capable IT professional with a proven track record in ITIL v4 and strategic development within social care IT environments. The role requires translating business requirements into technical solutions and collaborating with stakeholders to deliver secure, reliable systems.

Ideal candidates will have strong experience in upholding ITIL practices, managing escalations, and guiding junior staff.

Qualifications

• Degree or equivalent experience in a relevant subject
• Experience demonstrating strategic development in the related service area
• ITIL v4 qualification and Agile Foundation certificate preferred

Responsibilities

• Explain business requirements to technical teams and translate into solutions
• Collaborate with stakeholders to understand and meet business needs
• Plan and oversee system upgrades and changes to improve reliability, performance and security

Skills

ITIL v4

Agile Foundation

Strategic development

Education

Degree or equivalent

Job description

Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area ITIL v4 Qualification Agile Foundation certificate

Specific Knowledge & Experience:

• Knowledge & Expertise Experience of supporting and developing the Liquidlogic application.
• Expert in an area of Social care- Adults, Childrens or Education.
• Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions.
• An In depth knowledge of ITIL frameworks and best practices.
• Strong expertise in maintaining the reliability, performance, and security of application systems.
• Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution.
• Proficiency of planning and managing system upgrades.

Skills and Abilities

• Highly organised with the ability to manage and prioritise a varied and complex workload where there are likely to be conflicting demands
• Customer focused with strong communication and interpersonal skills, being able to impart technical information clearly and succinctly to a non-technical audience.
• The ability to be proactive, think creatively and identify development opportunities
• Strong team player who with a collaborative work style who can provide technical guidance and mentorship to other team members
• Role Dimensions Represent the department as required at external meetings, user groups and forums
• Supervise junior colleagues and external contractors where appropriate, ensuring that they understand their role, tasks, timescales and the quality of work required