Applications Engineer - Nov 26

Northyorkshire Pfcc; Northallerton; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave 24→30 days plus

Health Cash Plan

Blue Light Discount

Flexi-Time for Staff Roles

UNISON membership

Inclusion & Diversity Networks

Health & Wellbeing Services

Job summary

North Yorkshire Police & North Yorkshire Fire & Rescue Service is seeking an Application Support Engineer on a fixed-term 12-month contract. The role focuses on maintaining and improving critical applications across police, fire and related services, with hybrid working from the Northallerton headquarters.

You will design, configure and support enterprise solutions, collaborate with stakeholders, and drive incidents resolution and continuous improvement while ensuring security and resilience of

Qualifications

• Experience of supporting enterprise applications within a medium to large organisation.
• Experience of implementing, configuring and supporting application solutions throughout their lifecycle.
• Strong analytical, troubleshooting and problem-solving skills.
• Knowledge of SQL for troubleshooting and resolving issues.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.

Responsibilities

• Support the development and delivery of the applications strategy and roadmap.
• Design, implement, configure and maintain secure, robust and highly available application solutions.
• Translate business requirements into effective technical solutions with stakeholders.
• Diagnose and resolve incidents, improving service performance and reliability.
• Produce and maintain high-quality technical documentation and act as SME for supported applications.

Skills

Enterprise app support

Analytical skills

Troubleshooting

Communication skills

Problem solving

Tools

SharePoint Online

Power Apps

Power Automate

Power Platform

ShareGate

Teams administration

Job description

Location: Headquarters, Northallerton, with the opportunity for hybrid working

Contract: Fixed Term Contract, 12 months

As an Application Support Engineer, you will play an important role in supporting, maintaining and improving the applications used by North Yorkshire Police, North Yorkshire Fire and Rescue Service and the Office of the Police, Fire and Crime Commissioner.

Technology is integral to how we serve our communities, from receiving an emergency call through to supporting frontline teams responding to incidents. Our ICT services help ensure that police officers, firefighters and support staff have access to reliable, secure and effective systems that enable them to carry out their critical roles.

Working within the ICT function, you will support a diverse range of business applications throughout their lifecycle. You will work closely with colleagues across the organisations to understand business requirements, translate these into effective technical solutions, and configure, maintain and improve applications to meet operational needs.

This is an opportunity to combine technical expertise, problem-solving and stakeholder engagement, helping to deliver secure, resilient and continually improving digital services that directly support policing, fire and rescue services.

Main responsibilities

As an Application Support Engineer, you will:

• Support the development and delivery of the applications strategy and roadmap.
• Design, implement, configure and maintain secure, robust and highly available application solutions.
• Work closely with stakeholders to understand business requirements and translate them into effective technical solutions.
• Diagnose and resolve application incidents and problems, identifying opportunities to improve service performance and reliability.
• Contribute to projects throughout the application lifecycle, from initial requirements and solution design through to implementation and transition into business-as-usual support.
• Work with suppliers and third‑party providers to resolve issues and ensure services meet agreed business and operational requirements.
• Identify opportunities to improve applications, business processes and the experience of users through innovation and continuous improvement.
• Maintain appropriate application security, resilience, access controls and compliance requirements.
• Produce and maintain clear, accurate and high‑quality technical documentation.
• Act as a subject matter expert for supported applications, sharing knowledge and providing technical guidance to colleagues across ICT.

What we’re looking for:

We’re looking for a technically capable, customer‑focused and proactive professional who enjoys solving problems, working with others and delivering reliable technology solutions.

You’ll be comfortable working with enterprise applications in a complex environment, combining strong technical skills with the ability to understand business needs and communicate effectively with a wide range of stakeholders.

You don’t need to know every system we use from day one. We’re looking for someone with a strong technical foundation, a willingness to learn and the ability to apply their knowledge to new technologies and challenges.

You’ll bring:

• Experience of supporting enterprise applications within a medium to large or similarly complex organisation.
• Experience of implementing, configuring and supporting application solutions throughout their lifecycle.
• Strong analytical, troubleshooting and problem‑solving skills within a technical service environment.
• Experience of designing, implementing or supporting resilient and highly available solutions, such as web farms, clustering and load balancing.
• A good working knowledge of SQL, including its use in application troubleshooting and problem resolution.
• Experience of contributing to or managing technical projects from initial requirements and design through to implementation and transition into support.
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non‑technical audiences.
• Experience of producing clear, accurate and comprehensive technical documentation.

It would also be beneficial if you have:

• Experience of working within the public sector, policing, fire and rescue, or another emergency services environment.
• Knowledge and experience of Microsoft SharePoint Online.
• Knowledge of Microsoft Power Apps, Power Automate and associated Microsoft Power Platform technologies.
• Experience of using ShareGate.
• Experience of Microsoft Teams administration.

Why Join Us?

Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation.

We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work‑life balance, and professional growth:

• Local Government Pension Scheme– secure and competitive retirement planning
• Salary Sacrifice Car Scheme– access to affordable vehicle leasing options
• Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
• Health Cash Plan
• Blue Light Discount– enjoy savings at major retailers and services
• Flexi-Time for Staff Roles– tailor your working hours to suit your lifestyle while meeting team objectives
• Access to Trade Union Membership– opportunity to join UNISO
• Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
• Health & Wellbeing Services– access to resources that support your physical and mental health

To be considered for this role, applicants must meet the following requirements:

• You must have the right to work in the UK, with no restrictions on your employment
• Hold afull UK manual driving licence
• Internal applicantsmust have successfully completed their probation period
• Meetresidency requirementsfor vetting:

o MV Level Vetting– minimum 5 years UK residency

Your Application

North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require anyreasonable adjustmentsduring the recruitment process or within your role, please declare this within your online application. A member of our team will contact youprior to your interviewto ensure appropriate support is in place.

While AI can support you with structure, spelling and grammar, your application must still reflect your own genuine skills, experience and achievements, as our selection process checks for authenticity. It’s acceptable to use AI to help with clarity, research, interview preparation and structuring your real‑life examples, provided the information is accurate; however, it must not be used to exaggerate your abilities or generate false or AI‑written responses.

Safer Recruitment

North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre‑employment clearances before commencing employment, including satisfactoryVetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.