Applications and Training Coordinator

Trumpf, Inc.; Plymouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative high-tech company is seeking an Applications and Training Coordinator to enhance customer engagement and support for laser technology applications. In this role, you will coordinate application trials, manage training schedules, and ensure customer satisfaction by responding to inquiries and providing administrative support. Join a forward-thinking team that values creativity and offers the freedom to implement bold ideas. This position promises a dynamic work environment with opportunities for personal and professional growth, as you contribute to the digital transformation of the manufacturing industry.

Qualifications

• 2+ years of experience in office administration or customer service.
• Excellent verbal and written communication skills required.

Responsibilities

• Coordinate application trials and customer training schedules.
• Respond to customer inquiries and maintain training schedules.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Education

Associates Degree in Business Administration

Tools

SAP

Microsoft Office

Job description

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

As a sales & service subsidiary of a multi-billion-dollar global company with 70+ locations, we are responsible for our Laser Technology Division in North America. The Applications and Training Coordinator will be responsible for coordinating with customers to schedule application trials related to new equipment sales, scheduling field application support and customer training, responding to customer inquiries for trainings and aftersales topics, and provide support for our E-Learnings. Additional duties may involve providing administrative support to our Application and Technical Service teams.

Principle Duties & Responsibilities

• Coordinate with customers, sales team, and application engineers to schedule applications trials
• Respond to customer inquiries and requests for employee training and onsite applications support. This may include but is not limited to clarifying training/support requirements, expectations, timelines, providing quotations, and verifying purchase orders.
• Schedule and coordinate trainings and onsite application support based on personnel and equipment availability, and customer's schedules and expectations.
• Owning and maintaining the schedule of in-house and field application engineers, and field training personnel.
• Track all onsite support and trainings purchased either as part of a machine order or as part of aftersales.
• Track and organize all materials received to be used in application trials.
• Coordinate the shipment of materials to customers including but not limited to: application trial results, training materials.
• Organizing customer satisfaction survey results
• Maintain and organizing the shared application and training email inboxes
• Work with global teams to ensure LMS portfolio is up-to-date and effective

Travel

• Limited travel up to 10% travel as needed
• Occasional overnights as needed

Education & Experience

• Two-year Associates Degree in Business Administration, or equivalent combination of training and experience
• Minimum 2 years previous experience in office administration or customer service
• Excellent verbal and written communication skills
• Excellent organizational skills
• SAP experience preferred
• Microsoft Office: Word, Outlook, Excel, PowerPoint

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail] contact information is for accommodation requests only and can not be used to inquire about the status of application.