Application Support- Technology Support III

JPMorgan Chase & Co.; Glasgow; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technology Support III, where your expertise in technology support will drive operational success. In this role, you will ensure the stability and performance of production applications while fostering a culture of continuous improvement. You will troubleshoot and resolve service interruptions, ensuring a seamless user experience. This dynamic position offers the chance to work with cutting-edge technology and contribute to the success of a global leader in financial services. If you're passionate about technology and ready to make an impact, this is the opportunity for you.

Qualifications

• Experience in troubleshooting and maintaining IT services.
• Proficiency in managing applications and infrastructure in large-scale environments.

Responsibilities

• Provide end-to-end application service delivery for business operations.
• Monitor production environments and address issues effectively.
• Analyze trends to resolve incidents and support full-stack technology.

Skills

Troubleshooting IT services

Application management

Infrastructure management

Observability tools

ITIL processes

Programming languages

Automation scripting

Public cloud platforms

Tools

Observability tools

Job description

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Digital Document Management Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions across all internally and externally developed systems, ensuring a seamless user experience.

Job Responsibilities

1. Provide end-to-end application or infrastructure service delivery to support successful business operations.
2. Support the daily maintenance of the firm's systems to ensure operational stability and availability.
3. Monitor production environments for anomalies and address issues using standard observability tools.
4. Identify issues for escalation, communicate effectively, and provide solutions to stakeholders.
5. Analyze complex situations and trends to anticipate and resolve incidents, problems, and changes supporting full-stack technology systems, applications, or infrastructure.

Required Qualifications, Capabilities, and Skills

• Experience or equivalent expertise in troubleshooting, resolving, and maintaining IT services.
• Experience managing applications or infrastructure in large-scale environments, both on-premises and in the cloud.
• Proficiency in observability and monitoring tools and techniques.
• Experience with ITIL processes.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of programming languages and automation scripting.
• Practical experience with public cloud platforms.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. Our approach to service excellence drives our success. We value diversity and inclusion, ensuring equal opportunity and accommodations for all employees and applicants.

About the Team

Our Corporate Functions encompass a range of areas including finance, risk, human resources, and marketing, vital to our company's success.

Boost Your Career

Discover thousands of job opportunities by signing up on eFinancialCareers today.