Application Support- Technology Support III

TN United Kingdom; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technology Support III team member to enhance operational success through technology support. This role focuses on ensuring the stability and performance of production application flows, fostering a culture of continuous improvement. You will troubleshoot and resolve service interruptions, ensuring a seamless user experience while managing applications in both on-premises and cloud environments. Join a dynamic team dedicated to leveraging technology for business success and be part of a forward-thinking organization that values innovation and excellence.

Qualifications

• Expertise in troubleshooting and maintaining IT services.
• Experience managing applications in large-scale environments.
• Proficient in observability tools and ITIL processes.

Responsibilities

• Deliver end-to-end application service for business operations.
• Maintain systems for operational stability and availability.
• Monitor production environments and address issues proactively.

Skills

Troubleshooting IT services

Application management

Infrastructure management

Observability tools

ITIL framework

Programming languages

Tools

Monitoring tools

Job description

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1afeab055da1

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Digital Document Management Technology Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting