Application Support Team Leader

Capita; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

Capita is seeking a dedicated Team Leader for a mid-sized team in IT support at Coventry. This role involves managing Technical Analysts, driving performance against SLAs, and ensuring high-quality support in a 24/7 environment. The ideal candidate will possess strong leadership skills, technical knowledge in Microsoft Azure, and a proactive approach to team management.

Benefits

Competitive salary and benefits package

Opportunities for volunteering

Career growth support

Qualifications

• Experience in a 24x7 client-facing environment required.
• Familiarity with large SQL Server/Oracle environments necessary.
• Strong people management skills essential.

Responsibilities

• Managing a team of Technical Analysts from Junior to Senior levels.
• Ensuring team support meets defined standards and SLAs.
• Training team members across disciplines.

Skills

Leadership

Decision-Making

Organizational Skills

ITIL Practices

Networking

Tools

Microsoft Azure

SQL Server

Oracle

Remedy

Job description

About the Role:

You will be responsible for leading a mid-sized team and will require in-depth knowledge of support systems in a 24x7 environment. You should be able to work under pressure, make decisions independently, and possess good knowledge of hardware, infrastructure, operating systems, and ITIL support processes. Strong people management skills and a proactive attitude are essential.

What you’ll be doing:

1. Managing a team of Technical Analysts from Junior to Senior levels.
2. Ensuring team support meets defined standards and SLAs for incidents, requests, and problems.
3. Managing work deadlines and support documentation.
4. Training team members across disciplines.
5. Setting SMART objectives and evaluating performance.

What we’re looking for:

1. Experience in a 24x7 client-facing environment.
2. Knowledge of Microsoft Azure Applications Management.
3. Experience with large SQL Server/Oracle environments.
4. Networking experience within large organizations.
5. Familiarity with ITIL practices and ticketing systems like Remedy.
6. Strong leadership and personnel management skills.
7. Excellent organization and decision-making abilities.

About Capita TSS:

Capita Technology and Software Solutions (TSS) is a global shared service organization responsible for delivering innovative IT solutions and support to Capita and its clients. We aim to create seamless IT services that enable effective and secure work environments.

We are part of a network of 55,000 professionals across multiple sectors and countries, offering numerous opportunities for career development and skill enhancement.

What’s in it for you?

• A competitive salary and benefits package including holidays, pension, life assurance, and more.
• Opportunities for volunteering and participation in employee networks.
• Support for your career growth within a diverse and inclusive environment.

Next steps:

Click ‘Apply now’ to submit your application. We are committed to equal opportunities and providing accessible application processes. For support or alternative formats, contact Iqbal at 07784 237318 or email us.

Location: Coventry, United Kingdom

Time Type: Full time

Contract Type: Permanent