Application Support Manager - Risk

RLDatix; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in healthcare technology seeks an Application Support Manager - Risk to join its support leadership team in Greater London. The successful candidate will lead a high-performing support team to ensure exceptional customer service and operational excellence. This role involves managing daily support operations, mentoring team members, and fostering collaboration with cross-functional teams to enhance service delivery. Ideal applicants will have management experience in a client-facing support environment and a keen interest in healthcare transformation.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid holidays

Qualifications

• Proven success in leading teams to improve service quality.
• In-depth knowledge to troubleshoot complex software issues.
• Interest in transforming healthcare and improving patient safety.

Responsibilities

• Lead a team of Support Agents to meet customer service SLAs.
• Mentor team members to foster professional development.
• Oversee daily support operations and issue resolution.

Skills

Management experience

Client-facing support

Team leadership

Troubleshooting

Collaboration

Job description

RLDatix Greater London, England, United Kingdom

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RLDatix Greater London, England, United Kingdom

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RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK-based Risk Support Team Lead to join our UK&I Support Leadership Team, so that we can deliver exceptional customer service and drive continuous improvement across our Risk product support function. The Risk Support Team Lead will manage a high-performing support team and serve as a key point of escalation to ensure customer satisfaction and operational excellence.

How You’ll Spend Your Time

• Lead a team of Support Agents to deliver outstanding customer service and meet SLAs
• Mentor team members in order to foster professional development and high performance
• Oversee daily support operations to ensure appropriate coverage and issue resolution
• Coordinate cross-functional meetings and workshops in order to improve internal alignment and service delivery
• Escalate technical issues and collaborate with Product and Professional Services teams to drive resolution and product improvements
  
  
  

What Kind of Things We’re Most Interested in You Having

• Management experience in a client-facing support environment, preferably in software or healthcare technology
• Proven success in leading teams to deliver measurable improvements in service quality
• In-depth knowledge on how to troubleshoot complex software issues and communicate technical information clearly
• Ability to commute to our UK office 2–3 days a week (hybrid model)
• Sincere interest in transforming healthcare and improving patient safety
• A knack for working collaboratively within a fast-paced, mission-driven team environment
  
  
  

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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