Application Support Manager, Financial Services

Page Personnel; Greater London; On-site; GBP 83,000 - 101,000; Full time

Job summary

Page Personnel in London is seeking an Interim Application Support Manager to lead the design, development, and ongoing support of critical business applications within a regulated financial services environment. You will oversee core banking environments, patch management, and incident response while driving improvements in stability and performance.

You will manage a team of developers and application support analysts, coordinate with vendors, and ensure SLAs and regulatory compliance.

Qualifications

• Experience leading application development and support teams within a regulated environment.

Responsibilities

• Lead design, development, implementation, integration and ongoing support of business-critical applications.
• Oversee core banking platform environments, patch management and operational support.
• Provide fix-on-fail support for core banking and infrastructure platforms.
• Manage application development projects and change delivery from planning to implementation.
• Lead and develop a team of developers and application support analysts.
• Establish high-performing application support services with SLA compliance and incident management.
• Conduct root cause analysis and drive improvements to stability and performance.
• Coordinate upgrades and technology refresh programmes with minimal business disruption.
• Manage relationships with third-party vendors and technology partners.
• Implement monitoring, performance optimisation and support processes.
• Ensure regulatory, security, audit and data protection compliance across applications.
• Support business continuity and disaster recovery planning across all apps.
• Collaborate with stakeholders, tech and project teams to align priorities and delivery plans.
• Manage budgets for support, maintenance and enhancements.

Skills

Application leadership

Regulated environment

SDLC

Agile

DevOps

Incident management

Stakeholder management

Project delivery

Cloud platforms

Communication

Education

Bachelor's degree in Computer Science or related field

PMP certification

Scrum Master certification

ITIL certification

Tools

Microsoft Azure

AS/400

IBM Power Systems

RPG

COBOL

Job description

• Interim IT leadership opportunity - up to £550/day
• 6 month contract - immediate start

About Our Client

A financial services organisation based in London.

Job Description

• Lead the design, development, implementation, integration, and ongoing support of business-critical applications.
• Oversee core banking platform environments, including patch management, environment refreshes, and operational support.
• Provide fix-on-fail support for core banking and associated infrastructure platforms.
• Manage application development projects, enhancements, and change delivery from planning through implementation.
• Lead, mentor, and develop a team of developers and application support analysts.
• Establish and maintain high-performing application support services, ensuring SLA compliance and effective incident management.
• Conduct root cause analysis and drive improvements to application stability and performance.
• Coordinate upgrades, maintenance activities, and technology refresh programmes with minimal business disruption.
• Manage relationships with third-party vendors and technology partners.
• Implement application monitoring, performance optimisation, and support processes.
• Ensure applications remain compliant with regulatory, security, audit, and data protection requirements.
• Support business continuity and disaster recovery planning across all supported applications.
• Work closely with business stakeholders, technical teams, project teams, and external suppliers to align priorities and delivery plans.
• Manage budgets for support, maintenance, and enhancement activities.
• Contribute to resource planning, capacity management, and annual technology investment planning.

The Successful Applicant

• A successful Application Support Manager should have:
• Experience leading application development and support teams within a regulated environment.
• Strong knowledge of application lifecycle management, SDLC, Agile delivery methodologies, and DevOps practices.
• Proven application support and incident management experience within complex technical environments.
• Experience managing software development, testing, deployment, and documentation processes.
• Strong project and delivery management skills with the ability to manage multiple priorities.
• Experience working with cloud platforms, particularly Microsoft Azure.
• Knowledge of ITIL or similar service management frameworks.
• Experience with banking or financial services applications is highly desirable.
• Technical expertise in AS/400, IBM Power Systems, RPG, and COBOL.
• Understanding of end-of-day processing, backup and recovery processes, and platform performance management.
• Strong stakeholder management, communication, and presentation skills.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Relevant certifications such as PMP, Scrum Master, ITIL, or technical certifications are advantageous.
• Experience managing third-party suppliers and outsourced delivery partners.

What's on Offer

• Daily rate of £450 to £550, dependent on the level of experience.
• Interim contract within the financial services sector.

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Application Support Manager, Financial Services London, England