Application Support Engineer - AI Trading, Client-Facing

Client Server Limited

Greater London

Hybrid

GBP 45,000 - 50,000

Full time

6 days ago

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Benefits offered by this job

Stock options

25 days holiday

Pension

Professional training programmes

Diverse culture

Excellent career growth opportunities

Job summary

Client Server Limited in London, UK is seeking an Application Support Engineer / Consultant to work with energy trading clients, offering technical guidance and seamless integrations. The role combines support, onboarding and product feedback within a hybrid setup with weekly office presence in London.

You will engage with customers, diagnose complex issues, and collaborate with Product and Engineering to enhance the platform and success outcomes.

Qualifications

Experience in a technical, client-facing role such as Application Support or Solutions Consultant.
Strong troubleshooting and ability to investigate complex technical issues.
Excellent communication and stakeholder management with technical and business teams.
Interest in AI and its commercial applications.

Responsibilities

Build trusted relationships with customers and act as technical advisor.
Investigate complex issues and coordinate incident resolution.
Lead onboarding, training and workflow optimization for clients.
Support pre-sales engagements with technical feasibility and integration planning.
Translate customer workflows into product insights for the platform.
Collaborate with Product and Engineering to drive platform improvements.