Application Support Engineer

BAE Systems Canada; Preston; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

A leading company in aerospace is seeking an Application Support Engineer to join a skilled team. This role involves IT support, managing service requests, and contributing to a PLM knowledge base while functioning in a hybrid work environment. Ideal candidates will have strong IT skills, experience in design or manufacturing, and a commitment to professional development.

Benefits

Competitive pension scheme

Flexibility in health and lifestyle benefits

Employee share plans

Green car scheme

Qualifications

• Extensive knowledge of IT support and PLM tools required.
• Proficient understanding of IT Service Delivery.
• Experience in a Design and/or Manufacturing environment.

Responsibilities

• Assist in the day-to-day delivery of service requests.
• Manage incidents and requests through Service Now.
• Contribute to and maintain a support knowledge base.

Skills

IT Support

PLM Tools

Problem Solving

Job description

.

Job Title: Application Support Engineer

Location: Samlesbury - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Salary: £41,361+ depending on skills and experience

What you'll be doing:

• Assisting in the day-to-day delivery of Service Request, and general monitoring activities
• Incident and Request Management through our toolset Service Now
• Contributing to, and maintain a support knowledge base
• Toolset Account Management across a variety of Air platforms.
• Working with international partners, 3rd party support on data transfers
• Providing specialist support to US programmes
• Infrastructure Monitoring & Fault Resolution/Escalation
• Engaging with software updates, testing and training
• Reporting on toolset data, and service statistics
• Ongoing Professional Development on Aerospace toolsets

Your skills and experiences:

Essential:

• Extensive knowledge of IT support and PLM tools
• Understanding of IT Service Delivery, and a very proficient IT professional
• Experience of a Design and/or Manufacturing environment

Desirable:

• Willingness to learn
• Awareness of ITIL V4 Terminology
• Experience of supporting CAD tools
• Open to overseas travel

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The ESCC PLM Support Team:

The ESCC PLM Support Team is a small, diverse and highly skilled team supporting our end users across the Design, Planning and Manufacturing disciplines on a wide variety of Air platforms.

We ensure our Engineering community have the toolsets and guidance needed to design and build the next generation of Air Defence products. With a particular focus on supporting multiple Siemens Product Lifecycle Management (PLM) environments and its related US Programmes, Eurofighter and FCAS programmes, this role requires a highly skilled, self-motivated, problem-solving individual who can adapt quickly and, with the available training and support, is open to continuous professional development.

Why BAE Systems?

This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 23th June 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-NB1

#LI-Hybrid