Application Support Engineer

JR United Kingdom; Northampton; On-site; GBP 30,000 - 38,000; Full time

Job summary

A well-established technology company is seeking an Application Support Engineer in Northampton. This role involves supporting clients with advanced sensor solutions, managing projects from proof of concept to delivery, and providing exceptional customer service. Candidates should possess strong Linux knowledge, excellent communication skills, and a proactive attitude.

Benefits

25 days holiday plus bank holidays

Christmas shutdown

Qualifications

• Prior experience in a customer-focused role.
• Strong knowledge of Linux and networking required.
• Excellent written and verbal communication skills.

Responsibilities

• Providing pre-sales and after-sales support to clients.
• Managing proof-of-concept projects and ensuring implementation success.
• Maintaining a support ticketing system.

Skills

Linux

Networking

Communication Skills

Customer Support

Tools

CRM Software

Ticketing Systems

Job description

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Application Support Engineer, northampton

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Client:

Mansell Recruitment Group Plc

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

The Company

A well-established technology company specialising in advanced sensor solutions for high-performance industries.

The Role and Duties

This position offers an excellent opportunity to expand your technical expertise and develop new skills. As a skilled engineer with customer-facing experience, you will have a passion for supporting clients and guiding projects from proof of concept to final delivery.

You may have experience in roles such as Application Engineer, Sales Engineer, Product Engineer, or Support Engineer, and you may have knowledge of mobile mapping solutions, 3D points clouds, LiDAR, perception software, Linux, and networking.

Responsibilities will include:

• Providing pre-sales and after-sales support, addressing technical queries and resolving issues, including handling hardware returns.

• Supporting various products, including LiDAR, perception software, inertial navigation, and georeferencing solutions, with potential for expansion into additional technologies.

• Managing proof-of-concept projects and ensuring successful implementation.

• Maintaining and updating a support ticketing system.

• Assisting with marketing efforts by setting up demonstrations and collecting sample data.

• Attending occasional exhibitions, customer meetings, and supplier training across the UK.

• Standard office hours: Monday to Friday, 9:00 AM to 5:00 PM.

The Candidate

Prior experience in customer-focused role.

Strong knowledge of Linux and networking.

Familiarity with LiDAR would be advantageous.

Excellent written and verbal communication skills for effective customer interactions.

Competent IT skills, with experience using CRM or ticketing systems being advantageous.

Self-motivated and proactive in supporting customers and company initiatives.

Ability to work well within a small team while engaging with large organisations.

The Package

Salary: £30,000 - £38,000 (dependent on experience and qualifications).

25 days holiday + bank holidays + Christmas shutdown.