Application Support Engineer

TieTalent; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the technical support sector is seeking an Application Support Engineer to join their dynamic team. This role involves providing 1st and 2nd line support, managing service requests, and assisting in software installations and troubleshooting. Ideal candidates will have strong technical skills, particularly in Windows and SQL Server, and a proactive approach to customer service.

Qualifications

• 3+ years in a Level 2 Technical Support role, with experience in contact centre support.
• Proactive individual with excellent communication and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Provide direct application support and consult on software implementation.
• Manage service requests and support tickets within SLA timelines.
• Troubleshoot system errors and performance issues.

Skills

Troubleshooting

Technical Support

Diagnostic Skills

Tools

Windows

SQL Server

Active Directory

Network Protocols

Job description

About

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.

Key Responsibilities for the Application Support Engineer:

• Provide direct application support and consult on software implementation.
• Manage service requests and support tickets within SLA timelines.
• Assist in software installations, upgrades, and telephony system integrations.
• Troubleshoot system errors and performance issues.
• Build and maintain strong customer relationships, offering advice and recommendations on software use.
• Document knowledge and create internal procedures.
• Assist with licence management and CRM maintenance.

Key skills for the Application Support Engineer:

• Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
• Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
• Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.

Additional Information:

This is an excellent opportunity for someone eager to further their IT career. If you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Application Support Engineer position.

Nice-to-have skills:

• SQL Server
• Active Directory
• Location: Durham, England

Work experience:

• Systems Administrator
• Solutions Engineer

Languages:

• English