Application Support Engineer

Ascent People; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Application Support Engineer for their Manchester office. The successful candidate will provide essential application support to clients and will be involved in software installations and training. This role requires excellent communication skills and a flexible approach to support clients across the UK and Europe. Benefits include a competitive salary, pension scheme, and generous holiday entitlement.

Benefits

Competitive salary

Laptop and phone

Pension scheme

25 days holiday

Weekly out-of-hours pay

Site visit support

Qualifications

• At least 1 year of client-facing IT support experience.
• Ability to support UK, Europe, and beyond.
• Knowledge of industrial communication protocols and additional languages (German, Spanish, French) is beneficial.

Responsibilities

• Providing application support via telephone and remote access.
• Installing server software and configuring devices.
• Participating in out-of-hours on-call rota.

Skills

Problem-solving

Client-facing IT support

Understanding of TCP/IP networks

Software implementation

Flexibility

Tools

Microsoft SQL Server

Scripting languages

Job description

Job Title: Application Support Engineer

Client: Ascent People

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details:

• Job Reference: e5d50c8191d5
• Job Views: 5
• Posted: 02.06.2025
• Expiry Date: 17.07.2025

Job Description:

This role involves providing application support with excellent communication skills. It is an office-based position in Runcorn, Cheshire, requiring commuting 5 days a week. Responsibilities include supporting clients via telephone and remote access, installing server software, supporting device setup and configuration, establishing network communications, supporting software releases, providing customer training, and participating in an out-of-hours on-call rota.

Ideal candidates will have at least 1 year of client-facing IT support experience, problem-solving skills, understanding of TCP/IP networks, software implementation experience, and flexibility to support UK, Europe, and beyond. Additional beneficial skills include knowledge of Microsoft SQL Server, scripting languages, industrial communication protocols, and additional languages such as German, Spanish, or French.

Benefits include a competitive salary, laptop, phone, pension scheme, 25 days holiday, weekly out-of-hours pay, and support for site visits.

Interested candidates are encouraged to send their CV for immediate consideration. Ascent People acts as an employment agency for this role, welcoming applicants of all ages and backgrounds.