Application Support Engineer

Crypto.com; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the cryptocurrency industry is seeking an Application Support Specialist to ensure maximum uptime and resolve production issues. The ideal candidate should have a strong background in fintech and be proficient in Linux and SQL. This role offers opportunities for professional growth and a supportive team culture, focusing on maintaining high service delivery standards in a hybrid work setup.

Benefits

Competitive salary

Medical insurance with extended coverage

Attractive annual leave entitlement

Flexibility in work hours and setup

Visa card provided upon joining

Qualifications

• 3-5 years of experience in application support within a fintech environment.
• Experience in cloud computing and Linux applications.
• Strong knowledge of SQL and log traversal tools.

Responsibilities

• Provide L1/L2 application support and manage incidents.
• Monitor system performance and escalate issues.
• Document knowledge articles and manage the knowledge base.

Skills

Problem Solving

Communication

Teamwork

Self-discipline

Integrity

Education

Experience in application support

Fintech background

Tools

ITSM platforms (Jira, ServiceNow)

Linux commands

SQL Database

Monitoring systems (Datadog, NewRelic)

Job description

Responsibilities

• Ensure maximum uptime for multiple production systems
• Provide L1/L2 application production support to users for trading, data processing, and IT operations
• Provide weekend support on a rotational basis and occasional public holiday support
• Manage, own and frequently follow-up incidents and requests raised to the team.
• Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
• Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
• Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
• Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
• Work to comply with SLA and OLA
• Hands-on for incident management, change management and response management and writing RCA reports.
• Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
• Provide support in non-office hours during emergency situations.
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Requirements

• Very strong sense of self-discipline, responsibility and integrity.
• A strong interest in working in crypto technology and financial environments.
• Min 3-5 years of experience in application support with fintech background
• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
• Support experience in applications on Linux environment and cloud computing
• Knowledge in basic linux commands
• Experience in any code/scripting languages
• Proficient in SQL Database queries and relational database concepts
• Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
• Good knowledge in formal and practical production support model
• Experience with ITSM platforms like Jira, ServiceNow, etc.
• Excellent problem solving skill with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Excellent time management ability and self organised and motivated.

Preferred Technical Skills:

• Good understanding of the ITIL V3/4 framework is highly preferred
• Understanding of AWS / Kubernetes is a plus
• Knowledge of Redis and log queries is a plus
• Experience in automations / AI would be an advantage
• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
• Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

#LI-CY2

#LI-Hybrid

#LI-Associate

Life @Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:crypto.comvisa card provided upon joining

OurCrypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

AboutCrypto.com:

Founded in 2016,Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more athttps://crypto.com.

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.