Application Support Engineer

HKT; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international communications service provider is seeking an Application Support Specialist in London. The role involves providing technical support, maintaining documentation, and managing vendor relationships. Ideal candidates will have a degree in IT or a related field, alongside relevant experience in application support and customer service.

Qualifications

• Degree holder in Information Technology or Computer Science.
• Experience in application support and vendor management.
• Strong analytical and problem-solving capability.

Responsibilities

• Provide technical support for application usage.
• Maintain and update documentation and procedures.
• Coordinate procurement for new software.

Skills

Analytical skills

Problem-solving skills

Customer service

Education

Degree in Information Technology

Degree in Computer Science

Job description

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PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.

Roles and Responsibilities:

• Possess specialist knowledge of operating systems, devices, applications and software
• Provide technical support of application usage to users within the organization
• Maintaining and updating technical documents and procedures
• Handle procurement process to acquire new software or renew existing subscription
• Liaise with vendor for system maintenance arrangement

Requirements:

• Degree holder in Information Technology, Computer Science or related disciplines
• Experience in application support
• Experience in customer service and relationship management
• Experience in application vendor management
• Ability to explain system concept to users with limited IT and system knowledge
• Strong analytical and problem-solving skills