Application Support Engineer

JR United Kingdom; Bournemouth; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company is hiring an Application Support Engineer to provide technical support and system maintenance for financial services clients. This role entails troubleshooting, database management, and user assistance, requiring expertise in C#.net, SQL, and AWS management. The position is onsite 2x a week in London, part of an Inside IR35 contract.

Qualifications

• Hands-on experience in Production/Application Support.
• Strong SQL skills for database management and query optimization.
• Experience with AWS services for cloud management.

Responsibilities

• Review system health dashboards and logs.
• Assist users with technical issues related to financial systems.
• Perform regular database maintenance tasks.

Skills

Application Support

C#.net

SQL Development

Angular

AWS

Troubleshooting

Database Management

Performance Tuning

Job description

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Client:

Insight Global

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Insight Global is hiring an Application Support Engineer for a financial services client based in London. This is an Inside IR35 contract to hire and is onsite 2x a week in London.

Must Haves:

• Technical Skills:
• Hands on experience in Production/Application Support
• Full Stack Support experience - C#.net, SQL Development, Angular
• Proficiency for application troubleshooting and support.
• Strong SQL skills for database management and query optimization.
• Experience with AWS services for cloud management and deployment.

Daily Responsibilities

Morning Check-In:

• Review system health dashboards and logs to ensure all services are running smoothly.
• Address any overnight alerts or incidents reported by monitoring tools.
• Respond to and troubleshoot issues reported by users or automated monitoring systems.
• Perform root cause analysis and implement fixes to resolve incidents promptly.
• Document incidents and resolutions for future reference.

System Maintenance:

• Apply patches and updates to applications and databases to ensure security and stability.
• Monitor performance metrics and optimize system performance as needed.

User Support:

• Assist users with technical issues related to the financial systems.
• Provide guidance and training to users on system functionalities and best practices.
• Work closely with development teams to understand new features and changes.
• Coordinate with other IT teams to ensure seamless integration and operation of systems.

Database Management:

• Perform regular database maintenance tasks such as backups, indexing, and performance tuning.
• Write and optimize SQL queries to support application functionality and reporting needs.

AWS Management:

• Monitor and manage AWS resources, ensuring cost-effective and efficient use.
• Implement and maintain AWS security best practices.
• Participate in project meetings to provide insights from a support perspective.
• Assist in the deployment of new applications and features.

End-of-Day Review:

• Summarize daily activities and report any unresolved issues to the team.
• Plan for the next day's tasks and priorities.