Application Support & Development Engineer

Parliamentary and Health Service Ombudsman; Manchester; Hybrid; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Civil Service Pension scheme

32.5 days annual leave

Hybrid working

Flexible working

Employee Assistance Programme (24/7)

Comprehensive learning and development

Employee discount scheme

One day volunteering leave

Bicycle loan scheme

Season ticket loan

Gym membership subsidy

Paid for professional memberships

Eye test reimbursement

Job summary

The Parliamentary and Health Service Ombudsman in Manchester is seeking an Application Support & Development Engineer to look after key Microsoft-based applications and databases. You will help improve services, build new tools, and ensure systems run smoothly in a hybrid work setting.

The role emphasizes delivering secure, well-documented solutions, collaborating across teams, and supporting upgrades and maintenance as needed. Interview dates and closing deadlines apply.

Qualifications

• Extensive experience with Microsoft technologies and M365.
• Experience with Power Platform, Power Apps, Azure, SharePoint Online.
• Knowledge of SQL Server and Power BI is desirable.
• Familiarity with React, JavaScript, T-SQL, XML, HTML, PowerShell, and OData.
• ITIL-aligned ICT team experience or ITIL/Service Management knowledge.
• Ability to manage own workload and priorities.

Responsibilities

• Improve and support key applications and databases built on Microsoft technologies.
• Develop new tools and solutions; support users and projects.
• Ensure security, documentation, and upgrades of systems.
• Occasional outside-hours work for maintenance.

Skills

Microsoft technologies

M365 suite

Power Platform

Power Apps

Azure

SharePoint Online

SQL Server

Power BI

React

JavaScript

T-SQL

XML

HTML

PowerShell

OData

ITIL

Job description

Welcome to the Public Service Ombudsman careers page (formerly the Parliamentary and Health Service Ombudsman).

If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.

Application Support & Development Engineer

Location: Manchester 03/11/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

• Salary £49,325
• Contractual hours 36
• Basis Full Time
• Job category/type ICT
• Date posted 20/10/2026
• Job reference REQ000221

Job description

Closing date: 3 November 2026

Interview dates: (in person) 23 and 24 November 2026

About us

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester and Westminster, we employ over 600 people who are passionate about making a difference through public service. Together, we work to make sure people's voices are heard and used to drive improvements in public services. We are proud of our inclusive culture, where different perspectives are valued, colleagues are supported to develop, and everyone can contribute to meaningful change.

The role

As Application Support and Development Engineer, you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly.

You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency.

You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.

This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.

What we are looking for

• extensive experience of Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint online. Desirable - knowledge of SQL Server and Power BI
• good knowledge of program languages and frameworks, such as React, JavaScript TSQL, XML, HTML, PowerShell and OData
• worked in an ITIL aligned ICT team, or knowledge of ITIL / Service Management
• the ability to manage own workload prioritising where necessary.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Our benefits:

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• one day paid volunteering leave per year
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.

Contact and important information

If you would like to learn more about the role, please contact Peter Hastings, Solutions Architect, [e-mail]

• Interviews: held onsite
• Feedback: we do not offer feedback at application stage
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).
• Applications: we do not accept CVs.
• Agencies: no agencies; applications from individuals only.
• Early closure: we may close the advert early if we receive a high volume of applications.
• Salary: non negotiable

We are changing our name

We are changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same. Visit our website to find out more.

If you have any questions, please contact us at [e-mail].