Application Support & Developer

SecureCloud+ Limited; Stoke-on-Trent; On-site; GBP 45,000 - 65,000; Full time

Job summary

SecureCloud+ Limited is seeking an Applications Support & Developer to support and develop our internally developed business applications. The role blends application support with hands-on development using TypeScript, React and PostgreSQL.

You'll gain exposure to Microsoft Azure and DevOps, work on integrations and automated processes, and help ensure reliability and availability of critical systems.

Qualifications

• A Computer Science degree, relevant technical qualification or equivalent practical experience.
• Experience or practical knowledge of software development and/or application support.
• Strong TypeScript and JavaScript skills with experience or understanding of React.
• Knowledge of relational databases and SQL, ideally PostgreSQL.
• Ability to understand existing application code, troubleshoot defects and implement fixes.
• Understanding of web applications, REST APIs, JSON and system integrations.
• Familiarity with Git or equivalent source-control tooling.
• Understanding of Agile software development methodologies and lifecycle.
• Good troubleshooting and problem solving across applications, data and integrations.
• Awareness of Microsoft Azure and cloud-hosted environments.
• Ability to work with technical teams and business users, independently and proactively.
• Willingness to obtain Security Clearance.
• Experience with scripting or automation technologies like Python or PowerShell is advantageous.

Responsibilities

• Provide day-to-day technical support for internally developed business applications and AI stacks.
• Investigate, diagnose and resolve application incidents and technical issues.
• Troubleshoot issues across application code, data, APIs, integrations and hosting environments.
• Work with users to understand reported issues and determine resolutions.
• Analyse existing TypeScript, React and PostgreSQL codebases to identify defects and improvements.
• Develop, test and implement application fixes and enhancements.
• Support application integrations and investigate failures between systems.
• Assist with application releases and deployments.
• Use application logging and monitoring to troubleshoot faults and performance issues.
• Maintain documentation and runbooks, and follow security practices.
• Contribute to continual improvement of the application estate.

Skills

Software development

Application support

TypeScript

JavaScript

React

SQL

Relational databases

REST APIs

JSON

System integrations

Git

Agile methodologies

Microsoft Azure

Security Clearance

Python

PowerShell

Education

Computer Science degree or equivalent qualification

Tools

Git

Job description

Role Purpose

SecureCloud+ is looking for an Application Support & Developer to support and develop our internally developed business applications.

The role combines two key disciplines: application support and software development. The primary responsibility will be providing technical support for business and customer facing applications, investigating and resolving application, data and integration issues, and helping maintain their reliability and availability.

Alongside application support, the role will provide hands‑on development capability, working with existing TypeScript, React and PostgreSQL codebases to diagnose defects, implement fixes and deliver smaller enhancements and integrations. Work with other technical teams to support the integration of applications with automated processes and platform services.

The role will also gain exposure to the Microsoft Azure and DevOps technologies used to deploy, monitor and operate applications.

Role Responsibilities

• Provide day‑to‑day technical support for internally developed business applications and AI Stacks.

• Investigate, diagnose and resolve application incidents and technical issues.

• Troubleshoot issues across application code, data, APIs, integrations and hosting environments.

• Work with users to understand reported issues and determine appropriate resolutions.

• Analyse existing TypeScript, React and PostgreSQL, and other codebases to identify defects and potential improvements.

• Develop, test and implement application fixes and enhancements.

• Support application integrations and investigate failures between systems.

• Assist with application releases and deployments.

• Use application logging and monitoring information to troubleshoot faults and performance issues.

• Maintain application support documentation, technical documentation and operational runbooks.

• Follow appropriate development, change‑management and security practices.

• Contribute to the continual improvement and development of the application estate.

Education and Experience Requirements

Essential

• A Computer Science degree, relevant technical qualification or equivalent practical experience. Experience or practical knowledge of software development and/or application support.

• Good technical knowledge of TypeScript and JavaScript, with experience or an understanding of React.

• An understanding of relational databases and SQL, ideally including PostgreSQL.

• The ability to understand existing application code, troubleshoot defects and implement straightforward fixes and enhancements.

• An understanding of web applications, REST APIs, JSON and system integrations.

• Familiarity with Git or equivalent source‑control tooling.

• An understanding of Agile software development methodologies and the software development lifecycle.

• Good technical troubleshooting and problem solving skills, with the ability to investigate issues across applications, data and integrations.

• An awareness of Microsoft Azure and cloud‑hosted application environments.

• The ability to develop trusted relationships and work effectively with technical teams and business users.

• A commitment to continually developing technical skills in emerging technologies.

• The ability to work independently and proactively, whilst knowing when to seek support or escalated an issue.

• Good written and verbal communication skills.

• Willingness to work flexibly in response to changing organisational requirements.

• Ability to obtain the appropriate Security Clearance.

  Experience with scripting or automation technologies, such as Python or PowerShell, would be advantageous.