Application Support Analyst - Hybrid

Verisk; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company operating in the insurance sector seeks a Support Analyst for its London office. You will deliver high-quality support for the Whitespace Platform, identifying improvements and automating queries for a better customer experience. The role requires technical acumen and a passion for problem-solving.

Qualifications

• Experience in a Helpdesk environment, preferably within the Insurance industry.
• Proficiency in dealing with diverse operating systems: MacOS, iOS, and Windows.

Responsibilities

• Deliver reliable support for the Whitespace Platform and other applications.
• Diagnose and resolve data problems using scripting languages.
• Assist in automating processes to enable customers to resolve queries.

Skills

Linux

Python

SQL

N1QL

Data Analysis

Education

Degree (preferred)

Tools

Microsoft Azure Active Directory

Job description

About Us: The Whitespace Platform, launched in August 2019, is a cutting-edge digital platform used by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements.

Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time remote working.

Key Responsibilities:

• Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face.
• Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling.
• Assist in automating processes to enable customers to resolve queries and issues independently.
• Diagnose and resolve data problems using scripting languages and JSON data.
• Support analysts and developers in maintaining and resolving issues in development and test environments.

Compliance & Training:

• Adhere to all company and regulatory policies and procedures.
• Complete all provided training within prescribed deadlines.
• Collaborate with compliance on IT-related areas such as Data Security and Financial Crime.
• Act lawfully and ethically in accordance with your contract of employment and company staff handbook.
• Work with the department manager on professional development, including performance appraisals and training needs to ensure competence and regulatory compliance.

Qualifications & Experience:

• Experience with Linux, Python, and other scripting languages.
• Familiarity with MacOS, iOS, Windows, and Microsoft Azure Active Directory.
• Proficiency in data analysis and query languages (SQL, N1QL).
• A degree is preferred but not essential; full training on in-house and industry-specific systems is provided.

Skills & Attributes:

• Natural inclination to help colleagues and customers.
• Reliable, diligent, enthusiastic, and a self-starter with a passion for exploring data, solving problems, and working with new technologies.
• Eager to learn and progress within our well-regarded Support team, working closely with analysts and developers.
• Experience within a Helpdesk environment, possibly within the Insurance industry.