Application Support Analyst - Hybrid

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst to join their dynamic team in London. This role offers a unique opportunity to provide high-quality support for a cutting-edge digital platform used in the insurance market. You will be responsible for diagnosing and resolving issues, enhancing processes, and collaborating with customers to ensure seamless operations. With a focus on data analysis and scripting, this position is perfect for someone eager to learn and grow within a supportive environment. If you have a passion for technology and problem-solving, this role could be your next career step.

Qualifications

• Experience with Linux, Python, and scripting languages.
• Proficiency in data analysis and query languages (SQL, N1QL).

Responsibilities

• Deliver high-quality support for the Whitespace Platform and other applications.
• Identify opportunities to enhance Support Team processes.

Skills

Linux

Python

SQL

Problem-solving

Data analysis

Education

Degree (preferred)

Tools

Microsoft Azure Active Directory

MacOS

Windows

iOS

Job description

Application Support Analyst - Hybrid, London

Client: Verisk

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 7e692e84ebdb

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

About Us: The Whitespace Platform, launched in August 2019, is a cutting-edge digital platform used by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements.

Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time remote working.

Key Responsibilities:

• Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face.
• Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling.
• Assist in automating processes to enable customers to resolve queries and issues independently.
• Diagnose and resolve data problems using scripting languages and JSON data.
• Support analysts and developers in maintaining and resolving issues in development and test environments.

Compliance & Training:

• Adhere to all company and regulatory policies and procedures.
• Complete all provided training within prescribed deadlines.
• Collaborate with compliance on IT-related areas such as Data Security and Financial Crime.
• Act lawfully and ethically in accordance with your contract of employment and company staff handbook.
• Work with the department manager on professional development, including performance appraisals and identifying training needs to ensure competence and compliance with current regulations.

Qualifications

Experience & Qualifications:

• Experience with Linux, Python, and other scripting languages.
• Familiarity with MacOS, iOS, Windows, and Microsoft Azure Active Directory.
• Proficiency in data analysis and query languages (SQL, N1QL).
• A degree is preferred but not essential; full training on in-house and industry-specific systems is provided.

Skills & Attributes:

• Naturally driven to help colleagues and customers.
• Reliable, diligent, enthusiastic, and a self-starter with a passion for exploring data, solving problems, and working with new technologies.
• Eager to learn and progress within our well-regarded Support team, working closely with analysts and developers.
• Experience within a Helpdesk environment, possibly within the Insurance industry.