Application Support Analyst

Deerfoot Recruitment Solutions Limited; Eastleigh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated Application Support Analyst to enhance and maintain critical business applications. This hybrid role offers the opportunity to work closely with users and IT teams, ensuring seamless operations and driving improvements in application functionality. With a focus on analytical skills and effective communication, the successful candidate will play a pivotal role in troubleshooting issues and optimizing performance. Join a dynamic team that values continuous improvement and offers competitive rewards, including a performance-related bonus and comprehensive benefits. If you're ready to make a difference in a collaborative environment, this is the perfect opportunity for you.

Benefits

Competitive salary and performance-related bonus

Bespoke induction and ongoing training

Enhanced family leave

Life insurance

Healthcare cash plan

Company pension scheme

23 days holiday plus bank holidays

Staff discounts

Additional perks

Qualifications

• Experience resolving application incidents and optimizing performance.
• Solid understanding of business application ecosystems within retail or automotive.

Responsibilities

• Deliver second-line support for business applications, resolving incidents and service requests.
• Monitor application performance and implement preventative measures.
• Liaise between users, IT teams, and third-party suppliers to troubleshoot issues.

Skills

Analytical Skills

Troubleshooting

Communication Skills

SQL

ITIL Service Management

Tools

Microsoft Dynamics

SharePoint

ERP Systems

CRM Systems

Job description

Application Support Analyst
Flexible Location: Bournemouth/Eastleigh/Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: GBP30k - GBP40k DOE + Bonus + Benefits

Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.

The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.

Key Responsibilities:

• Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.

• Monitor application performance, identify and address potential issues, and implement preventative measures.

• Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.

• Assist with system configuration, development, and enhancement to meet evolving business needs.

• Document processes, changes, and solutions to contribute to a robust knowledge base.

• Support testing, change management, and implementation activities for system updates and new applications.

• Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes.

• Communicate effectively with both technical and non-technical stakeholders.

About You:

• Strong analytical and troubleshooting skills, with experience resolving application incidents and optimising performance.

• Excellent communication and interpersonal abilities.

• Solid understanding of business application ecosystems, ideally within a retail or automotive context.

• Familiarity with ITIL service management and incident handling.

• Working knowledge of SQL for querying and issue resolution.

• Experience supporting ERP, HR, or CRM systems (desirable).

• Knowledge of Microsoft Dynamics, SharePoint, or automotive business processes (desirable).

• Adaptable, organised, and proactive in driving improvements.

Rewards & Benefits:

• Competitive salary and performance-related bonus

• Bespoke induction and ongoing training

• Enhanced family leave and life insurance

• Healthcare cash plan

• Company pension scheme

• 23 days holiday (plus bank holidays), increasing with service

• Staff discounts and additional perks

This is an hybrid position based on the South Coast - choose from either their offices in Bournemouth, Eastleigh (Southampton) or Tunbridge Wells. If you are a motivated Application Support Analyst looking to make a difference in a dynamic business environment, Deerfoot would like to hear from you.

Apply now to be considered for this exciting opportunity.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate GBP1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.