Application Support Analyst

Vanquis; Bradford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Pension plan

Learning & development

Job summary

Vanquis is seeking an Application Support Analyst to maintain the stability and performance of critical platforms such as Salesforce, Genesys, MuleSoft, GoAnywhere and Sumo Logic. You will investigate complex issues, perform root cause analysis and collaborate with engineering to deliver lasting improvements.

The role focuses on proactive monitoring, resilience, and knowledge sharing within a growing technology function, with opportunities to deepen specialist skills and progress within

Qualifications

• 3-5+ years' experience in Application Support, Integration Support or a similar technical role.
• Experience supporting business-critical production systems with multiple integrations.
• Hands-on experience troubleshooting Salesforce, APIs, MFT platforms or SaaS applications.
• Strong incident, problem management and root cause analysis capability.
• Experience using monitoring, logging and defect management tools.

Responsibilities

• Keep critical customer and business platforms running smoothly through proactive monitoring and technical support.
• Diagnose and resolve complex issues across applications, APIs, integrations and contact centre technologies.
• Drive root cause analysis and problem management to reduce repeat incidents and improve resilience.
• Collaborate with engineering teams to manage defects and deliver lasting solutions.
• Share knowledge, coach colleagues and build technical capability across the support team.
• Support automation and continuous improvement to reduce manual intervention.

Skills

Application Support

Integration Support

Salesforce

APIs

MuleSoft

GoAnywhere

SaaS applications

Incident management

Root cause analysis

Monitoring tools

Logging

Tools

Salesforce

MuleSoft

GoAnywhere

Sumo Logic

Job description

Keep the platforms our customers and colleagues rely on performing at their best

We've invested heavily in modernising our technology landscape and building strong cloud foundations. The opportunity now is to evolve, optimise and scale those capabilities.

As an Application Support Analyst, you'll help maintain the stability, availability and performance of business-critical platforms including Salesforce, Genesys, MuleSoft, GoAnywhere and Sumo Logic. You'll investigate complex technical issues, drive root cause analysis and improve service reliability. You'll make a visible impact, influence platform evolution and help shape what comes next.

There's More to the Story

Vanquis is evolving.

We're investing in our people, modernising how we work, strengthening customer experiences, and building new capabilities across the business.

How you’ll make an impact:

Keep critical customer and business platforms running smoothly through proactive monitoring and technical support

Diagnose and resolve complex issues across applications, APIs, integrations and contact centre technologies

Drive root cause analysis and problem management to reduce repeat incidents and improve resilience

Collaborate with engineering teams to manage defects and deliver lasting solutions

Share knowledge, coach colleagues and build technical capability across the support team

Support automation and continuous improvement to reduce manual intervention

Why this role matters:

Technology & Change is a strategic priority for Vanquis. We've modernised core platforms and invested significantly in technology capabilities. This role sits at the heart of that journey, helping maintain the availability and resilience of critical integration and customer-facing platforms.

You'll work closely with Application Support, Engineering, Development, Technology Delivery and business stakeholders, seeing how your work contributes to faster recovery, reduced downtime and better customer and business outcomes.

The Engineering Principles we build around:

Automation First - Focus on innovation, not manual effort.

Secure by Design - Build trust into every solution.

Shared Ownership - Success is a team sport.

Continuous Improvement - Challenge. Improve. Evolve.

Continuous Learning - Grow your skills while helping shape ours.

The tools helping us shape what’s next:

Application Support - Incident diagnosis, problem management, root cause analysis and operational readiness.

Integration Platforms - MuleSoft APIs, GoAnywhere MFT / SFTP, REST, SOAP, JSON and XML.

Business-Critical Platforms - Salesforce, Genesys and associated enterprise applications.

Engineering Tooling - Sumo Logic, log analysis, monitoring dashboards and Azure DevOps.

• 3-5+ years' experience in Application Support, Integration Support or a similar technical role.
• Experience supporting business-critical production systems with multiple integrations.
• Hands-on experience troubleshooting Salesforce, APIs, MFT platforms or SaaS applications.
• Strong incident, problem management and root cause analysis capability.
• Experience using monitoring, logging and defect management tools.

Useful, but not essential

• MuleSoft integration platforms and GoAnywhere MFT
• Sumo Logic or similar observability tooling
• Salesforce Apex log inspection and SOQL query analysis

As Vanquis continues to strengthen and modernise its technology landscape, you'll have opportunities to deepen your technical expertise, develop platform specialisms, contribute to improvement initiatives and progress towards senior technical, specialist or leadership pathways.

Why Vanquis?

Up to 10% Pension Contribution

LinkedIn Learning

Ready to shape what’s next?

If you're looking for an opportunity to support and enhance critical technology platforms, solve complex technical challenges and help shape the future of Technology & Change at Vanquis, we'd love to hear from you.

The Next Chapter Starts with You.

Recruitment agency information

Our Talent Acquisition team manages all recruitment activity directly. We work with approved recruitment partners where additional support is required.

Unsolicited CVs submitted without prior agreement from Vanquis Talent Acquisition will be considered direct applications and no agency fees will be payable.