Application Specialist

JR United Kingdom; Luton; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Luton is seeking an experienced Application Specialist to take ownership of their Zendesk platform. This role involves administration, configuration, and support for customer complaints, aiming to enhance service efficiency. Ideal candidates should have a robust background in Zendesk tools and excellent communication skills.

Qualifications

• Experience as a Zendesk Administrator or similar role.
• Knowledge of Zendesk products including Support, Guide, Explore, Chat, and Talk.
• Experience configuring workflows and business rules.
• Proficiency with reporting tools and analytics.

Responsibilities

• Own day-to-day Zendesk administration and performance.
• Support the customer complaints team by streamlining workflows.
• Configure and maintain Zendesk workflows, triggers, automations, and SLAs.
• Build and maintain reports and dashboards.

Skills

Zendesk Support

Zendesk Guide

Zendesk Explore

Zendesk Chat

Zendesk Talk

Workflow Configuration

Reporting and Analytics

Communication

Stakeholder Management

Job description

Social network you want to login/join with:

Application Specialist, Luton, Bedfordshire

Client:

Talent

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Remote

I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will support their customer complaints process and ensure the Zendesk setup aligns with service improvement goals.

This is an excellent opportunity for someone confident in configuring and optimizing Zendesk, working closely with support and operations teams to deliver impactful results.

Whether you're immediately available or exploring your next move, this role offers a chance to make a meaningful impact.

Key Responsibilities:

• Own day-to-day Zendesk administration and platform performance.
• Support the customer complaints team by streamlining workflows and implementing improvements.
• Configure and maintain workflows, including triggers, automations, macros, and SLAs.
• Manage user roles, permissions, and groups.
• Build and maintain reports and dashboards using Zendesk Explore to track complaint volumes, resolution times, and trends.
• Collaborate with internal teams for feedback and system/process improvements.
• Train and support users on best practices.
• Stay updated on Zendesk features and suggest enhancements.

What We’re Looking For:

• Experience as a Zendesk Administrator or similar role.
• Knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
• Experience configuring workflows and business rules.
• Proficiency with reporting tools and analytics.
• API integration experience is a plus.
• Zendesk certification is desirable but not essential.
• Strong communication and stakeholder management skills.