Application Services Specialist

SCC; Birmingham; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Company benefits

Flexible benefits

Volunteer days

Job summary

SCC is seeking an Application Services Specialist in Birmingham to ensure seamless operation and optimal performance of diverse applications. The role involves configuring, deploying, and supporting applications, collaborating with cross-functional teams, and driving enhancements in system efficiency.

Security clearance or willingness to apply is required. The position offers hybrid working, a solid salary package, and extensive benefits as part of Europe’s largest privately-owned IT company.

Qualifications

• Expertise in the primary application and its functionalities.
• Proven understanding of how data is used within the application.
• Experience evaluating and managing integrated applications.
• Strong interpersonal and communication skills to support end-users.
• Proactive approach to staying informed about evolving business needs and changes.
• Track record of producing clear documentation detailing applications and connections.

Responsibilities

• Demonstrate in-depth understanding of the primary application and its functionalities.
• Analyse how data from the primary application is used and impacts integrated systems.
• Evaluate and understand applications integrated with the primary app and their impact on performance.
• Collaborate with end-users and teams to understand changing business needs.
• Stay informed about changes in the business landscape and adapt strategies.
• Produce detailed documentation of the primary application and its connections.

Skills

Primary application expertise

Data management

Integration experience

Communication skills

Change management

Documentation skills

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role

Application Services Specialist

Location

Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type

Permanent

Salary Package

£30,000 - £31,200 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours

9.00 am – 5.30 pm, Monday – Friday

Interview Process

1-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose

The Application Services Specialist, as a crucial member of our dynamic IT operations team, plays a pivotal role in ensuring the seamless functionality and optimal performance of our diverse range of applications. This position involves collaborating closely with cross-functional teams to understand business requirements, configuring and deploying applications, and providing ongoing support to end-users. The Application Services Specialist will contribute to the enhancement of system efficiency by troubleshooting issues, implementing upgrades, and staying abreast of emerging technologies. With a focus on delivering exceptional service, this role is instrumental in maintaining a robust and secure application environment, contributing to the overall success of our organisation's IT operations.

Security clearance or willingness to apply will be required for this role.

Key responsibilities

• Comprehensive Application Understanding: Demonstrate an in-depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
• Data Insight: Possess a profound knowledge of how data from the primary application is utilised and understand the impact of integrated applications on its operation.
• Integration Expertise: Evaluate and comprehend the workings of applications integrated with the primary application, recognizing their influence on overall system performance.
• End-User Liaison: Collaborate effectively with end-users and relevant teams, proactively engaging to understand evolving business needs and changing priorities that may impact the primary application.
• Change Management Awareness: Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
• Thorough Documentation: Produce detailed documentation elucidating the primary application and its connections to other applications, facilitating comprehensive understanding across the organisation.
• Communication Proficiency: Exhibit strong communication skills, translating technical concepts into easily understandable terms, to support and advise business users on the primary and associated applications.
• User Support and Guidance: Provide crucial support and guidance to business users requiring information and assistance with the primary and associated applications.
• Proactive Problem Solving: Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
• Collaborative Team Player: Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.

Skills and experience

• Expertise in Primary Application: Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational intricacies.
• Data Management Acumen: Proven understanding of data usage within the primary application, with the ability to analyse and optimise data flows for improved performance.
• Integration Competency: Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application.
• Effective Communication Skills: Strong interpersonal and communication skills, with the ability to convey technical concepts in a clear and concise manner, facilitating support and guidance for end-users.
• Change Management Awareness: A proactive approach to staying informed about evolving business needs and changing priorities, with the ability to adapt strategies for the continuous improvement of application management.
• Documentation Excellence: Track record of producing thorough and clear documentation, detailing the primary application and its connections to other applications, enhancing organisational understanding and knowledge transfer.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC https://www.scc.com/sustainability-at-scc/

Life at SCC https://www.linkedin.com/company/scc/life