Application Maintenance Specialist (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Application Support Engineer to join their dynamic team. In this hybrid role, you will be instrumental in supporting enterprise applications, ensuring operational efficiency, and driving continuous improvements. This position offers the opportunity to work with cutting-edge technologies and make a significant impact on critical infrastructure. You will engage in proactive maintenance, technical incident resolution, and project implementations while enjoying a supportive and inclusive work environment. If you are passionate about technology and problem-solving, this role is perfect for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience in technical application and integration support.
• Broad knowledge of IT infrastructure and application platforms.

Responsibilities

• Monitor integration and batch processes daily.
• Provide technical incident resolution for corporate application issues.
• Create technical documentation for software development lifecycle.

Skills

IT infrastructure knowledge

Application support experience

Problem-solving skills

Customer-focused approach

Interpersonal skills

Documentation skills

Tools

Microsoft Azure Integration

SQL databases

Power Platform

Oracle Integrations (OIC)

Snaplogic

Job description

Job Description: Technical Application Support Engineer
Location: Warwick, Warwickshire, United Kingdom (Hybrid)

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day-to-day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you’ll do:

1. Monitor integration and batch processes daily, remediate errors swiftly to mitigate business impact.
2. Administer corporate applications, including Oracle & MS SQL databases.
3. Provide technical incident resolution for Telent’s Corporate Application issues.
4. Troubleshoot problems, identify causes, and recommend corrective measures.
5. Run SQL queries and updates to support data changes.
6. Identify technical inefficiencies and create solutions to remediate them.
7. Participate in project implementations, including design review, system testing, and configuration.
8. Conduct regular risk assessments with remediation plans to reduce technical risks.
9. Create technical documentation to support the software development lifecycle and ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a proactive approach to support current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on experience in technical application and integration support.
• Strong technical knowledge across application components.
• Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Excellent interpersonal skills to work effectively with staff at all levels.
• Good written communication skills for documentation and effective communication.
• Strong investigative and problem-solving skills.
• Customer-focused, ensuring business requirements are met and incidents are resolved promptly.
• Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), Snaplogic.

What we offer:

A career at Telent offers opportunities to develop skills, make an impact, and work across many sectors and technologies. We are committed to creating an inclusive culture that values diversity and fosters growth.

The additional benefits with this role:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards scheme.

Learn more about Telent:

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We are dedicated to fostering an environment where everyone feels they belong, can be themselves, and reach their full potential. We value diverse backgrounds and experiences, reflecting the communities we serve.

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About Us: Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and technology infrastructure across the UK. Our work helps connect communities using cutting-edge technology. Join us to make a real impact and be part of a team of over 3,000 dedicated professionals.
Brilliance brought together.

Our values are: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.