Application Engineer, RBS Tech

Amazon; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking an experienced Application Engineer to enhance customer experience through scalable solutions. The role involves collaborating with business teams, troubleshooting technical systems, and maintaining service health. Join a culture that values hard work, innovation, and accountability.

Qualifications

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Collaborate with business teams to address support needs using existing applications.
• Implement and maintain solutions, create automation scripts, and monitor systems.

Skills

Troubleshooting

Debugging

Scripting

Unix

Knowledge of web services

Distributed systems

Web application development

Job description

Retail Business Services (RBS) supports Amazon’s Retail business growth worldwide through three core tasks: (a) Selection, sourcing, creating, and enriching ASINs to drive GMS growth; (b) Defect Elimination, resolving inbound supply chain defects and developing root cause fixes to improve free cash flow; and (c) supporting operational processes for worldwide Retail teams where there are gaps in the tech stack. The RBS tech team develops automation leveraging Machine/Deep Learning to scale execution of complex tasks that currently require human cognitive skills. Our solutions ensure that Amazon's catalog information is complete, correct, and comprehensive to provide customers with a great shopping experience. That's where you can help.

We believe in the value of “Work Hard. Have Fun. Make History,” emphasizing sharing learning experiences from the front line with development teams. The team offers diverse opportunities: mastering a domain, juggling multiple tasks during incidents, process improvement enthusiasts, or those focused on coding support. We challenge each other daily, hold ourselves accountable, and enjoy engaging with customers, problem-solving, and tackling complex issues.

Every day, we ask how we can improve customer experience, product quality, support systems, or personal skills. We embrace challenges and work diligently to find root causes and solutions, especially when problems are toughest.

Key job responsibilities

We seek a sharp, experienced Application Engineer (AE) with a diverse skill set. As an AE, you will collaborate with business teams to address support needs using existing applications, gather requirements, and develop scalable solutions. You will translate business and functional requirements into concrete deliverables, build scalable systems, and maintain service health. Responsibilities include implementing and maintaining solutions, working with engineers on multiple products and services, creating automation scripts, monitoring systems, and handling operational requests. You will understand the business impact of support decisions and work to improve operational efficiency through SLAs, metrics, monitors, procedures, tools, and documentation. On-call support for alarm monitoring, infrastructure issues, and bug fixes is a key part of the role. Additionally, onboarding clients and familiarizing them with platform features are essential tasks.

• 2+ years of software development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience with Unix
• Scripting experience in modern programming languages
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your region isn’t listed, contact your Recruiting Partner.