Application Engineer - OEM & Panel Partners

Halma plc; Havant; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Flexi start times

9-day fortnight

Job summary

Apollo Fire Detectors, part of Halma plc, is seeking an Application Engineer for OEM & Panel Partners in Havant. You will be the technical contact for partners, coordinating responses, roadmaps and certification needs, and ensuring clear communication from enquiry to resolution.

You will work with Account Managers and internal teams to improve product readiness, partner confidence and launch readiness, while maintaining CRM records and driving continuous improvement.

Qualifications

• Strong communication and relationship-building skills.
• Customer-focused approach with ability to manage expectations.
• Organisational skills to coordinate multiple requests and actions.
• Analytical and problem-solving skills to align customer needs with product teams.

Responsibilities

• Build strong relationships with priority OEM and panel partners with Account Managers.
• Coordinate partner enquiries and ensure responses reach internal teams.
• Provide clear updates on roadmaps, releases, changes and certifications.
• Track actions and progress in weekly System Product Review.
• Collaborate with Product Management, Systems, Engineering and Compliance on readiness.
• Maintain accurate CRM records of enquiries, actions and outcomes.
• Identify risks to launch plans and provide timely updates to partners.
• Promote continuous improvement and consistent cross-functional communication.

Skills

CRM liaison

Stakeholder management

Technical communication

Cross-functional collaboration

Job description

Application Engineer - OEM & Panel Partners

Our purpose is simple; to keep people safe from fire every second of every day.

We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.

At Apollo, we are always on the lookout for passionate people who want to make a difference. We seek talented and motivated individuals who want a rewarding and challenging career within an internationally renowned fire detection company.

Help grow a safer, cleaner, healthier future for everyone, every day.

Our International Sales team are recruiting! Do you think you could be our new Application Engineer?

Are you passionate about technology, building strong customer relationships and finding ways to improve? Do you enjoy bringing people together, solving problems and turning customer needs into practical solutions? If so, we want to hear from you!

Apollo is an innovative manufacturing company that works with OEM and panel partners to deliver reliable fire detection solutions. As part of our team, you will have the opportunity to work closely with customers and colleagues across Product Management, Systems, Engineering and Compliance, helping to ensure our products meet customer needs and are ready for market.

You will act as a key technical point of contact for our OEM and panel partners, championing the customer voice and coordinating responses to technical queries, product changes, roadmaps and certification requirements. Working alongside our Account Managers and internal teams, you will help improve product readiness, strengthen partner confidence and ensure clear, consistent communication from initial enquiry through to resolution.

Your main responsibilities will be:

• Build strong working relationships with priority OEM and panel partners, working alongside Account Managers to understand customer needs and technical requirements.
• Coordinate partner enquiries, technical requests and feedback, ensuring they reach the right internal teams and are followed through to resolution.
• Provide clear, accurate and customer-ready updates on product roadmaps, new product releases, product changes, availability, approvals and certifications.
• Coordinate the weekly System Product Review, tracking actions, decisions, ownership and progress to help remove delays and improve responsiveness.
• Work collaboratively with Product Management, Systems, Engineering and Compliance to assess technical requirements, product compatibility, feasibility and launch readiness.
• Maintain accurate CRM records of partner enquiries, actions, decisions and outcomes, providing visibility of progress, recurring issues and potential risks.
• Identify potential risks to customer launch plans and product readiness, escalating issues early and ensuring partners receive realistic expectations and timely updates.
• Champion continuous improvement, effective cross-functional working and a consistent, joined-up approach to customer communication.
  

What you will need to succeed:

• Strong communication and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
• A customer-focused approach, with the confidence to understand requirements, advocate for customer needs and manage expectations.
• Strong organisational skills, with the ability to coordinate multiple requests, track actions and ensure timely follow-through.
• Problem-solving and analytical skills, with the ability to understand technical requirements and bring the right people together to find solutions.
• The ability to communicate technical information clearly and accurately to different audiences.
• A collaborative mindset, with a proactive approach to continuous improvement, accountability and working across teams.

If you are motivated by challenge, enjoy working collaboratively and want to make a real difference to our customers and our business, we want to hear from you. Join Team Apollo, where everyone has the opportunity to make a difference.

We are happy to talk flexible working

If you require any accommodations or adjustments for the interview, please do not hesitate to reach out to the hiring manager when asked to schedule an interview. We strive to create an inclusive and welcoming environment for all candidates and celebrate individuals being their authentic selves within a working environment.

We do not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Apollo and the recruitment agency or party requesting payment of a fee.

Kindly note that we are moving to a new recruitment system. As a result, due to GDPR restrictions on data sharing, candidates may be asked to reapply for the position via Workday Recruiter.

#ApolloFire

Apollo Fire Detectors offer a comprehensive compensation package and a wide range of health and wellness benefits.

• As we are a global company, packages can differ depending on the area/role
• Work-life Balance
• Flexi start and finish times, 1pm finish on a Friday available. Optional 9-day fortnight, 50/50 WFH suitable for most UK indirect roles
• Paternal Leave
• 14 weeks of paid parental leave (new parents) and phased return to work for those parents who take extended leave available to all staff
• Enhanced Pension
• Pension scheme with an employer contribution of 10.5% (subject to conditions) available to all UK staff
• EV Scheme
• Salary sacrifice car lease plan (Electric/Hybrid) and free electric car charging available to all UK staff
• Health and Wellbeing
• Health cash plan, 24/7 support Healthline, in-house Occupational Health, comprehensive menopause package available to all UK staff
• Plus many more...

Why work for Apollo?

With locations in Havant, and Alton on the UKSouth Coast, we operate through regionaloffices in the UK and Germany that support ournetwork of partners and distributors onall five continents.

A Candidate Overview

Find out more about joining our team and what we look for in a candidate

Success Story

At Apollo, we offer personal development plans tailored to everyone. Listen to Emma explain how she found her journey from apprentice to HR Advisor

Warren, Senior Technical Support Engineer, 30+ years at Apollo

I have developed my expertise within Apollo and am able to engage with customers directly and share my knowledge as a technical engineer. Alongside that, the wonderful people that I get to work with everyday is the reason I’ve stuck with Apollo.

I love the 9-day fortnight because it gives me extra time to manage childcare and balance life while my husband is away in the Navy. It's been a game-changer for work-life balance and family time!

Kae, Requirements Engineer

It’s fantastic that Apollo offers the option to buy more leave—it’s a great sign that they value employee satisfaction and work-life balance and for me personally, this means more road trips in Benny the VW Campervan for next year.

Mandy, Business Technology Partner

Having access to a specialist menopause clinic was a real benefit of working for Apollo. Receiving a voucher and arranging the appointment was simple, and within a couple of weeks, I had an appointment with a menopause specialist.

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