Application Engineer IV

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join an innovative team at a leading tech company, where you'll play a vital role in enhancing the Kindle experience. As a support engineer, you'll be responsible for providing tier 2 and 3 support, mentoring fellow engineers, and ensuring seamless software deployment. This position requires a blend of technical expertise and problem-solving skills, as you troubleshoot complex issues and develop tools to aid operations. With a commitment to diversity and inclusion, this is an exciting opportunity to contribute to a transformative product that changes how the world reads. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• 4+ years of software development or technical support experience.
• Experience in troubleshooting and debugging technical systems.

Responsibilities

• Mentor support engineers and provide software deployment support.
• Troubleshoot incoming tickets and maintain service level agreements.

Skills

Software Development

Technical Support

Troubleshooting

Scripting

Agile/Scrum

Unix/Linux

RESTful APIs

Tools

Python

Perl

Shell Scripts

Java

Job description

Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. Come be a part of changing the way the world reads.

Amazon is looking for talented and enthusiastic support engineers to join the Kindle Content Organization. The Kindle Support Engineering team is responsible for providing accurate and timely royalty calculations and accounting entries for all Kindle and print-on-demand book sales. Publishers and authors of all shapes and sizes rely on Amazon to correctly account for all book sales so that they are paid correctly.

The Amazon Kindle Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Some of the key job functions:

• Mentor and train other support engineers on day to day activities
• Software deployment support in staging and production environments
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
• Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern programming languages
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.