Application Engineer III

Amazon; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An innovative company is seeking a dedicated support engineer to join their dynamic Kindle Engineering Support team. In this role, you'll be pivotal in providing production engineering support and troubleshooting for a range of digital products. Collaborating with talented engineers, you will tackle diverse technical challenges and contribute to software deployment efforts. This position offers a unique opportunity to enhance your skills in a fast-paced environment while ensuring customer satisfaction through effective problem resolution. If you thrive on collaboration and are eager to make an impact, this role is perfect for you.

Qualifications

• 2+ years of experience in software development or technical support.
• Strong troubleshooting and debugging skills required.

Responsibilities

• Provide support for incoming tickets and troubleshoot multiple products.
• Work on coding projects and develop tools for operations.

Skills

Software Development

Technical Support

Troubleshooting

Debugging

Scripting (Bash, Python, Perl, Ruby)

Web Services

Distributed Systems

Web Application Development

Education

Bachelor's Degree in Computer Science or related field

Tools

Unix

REST

XML

JSON

Job description

The Amazon Kindle Engineering Support team provides production engineering support to the Kindle digital product family of development teams. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.

Some of the key job functions:

1. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
2. Work on operations and maintenance driven coding projects, in multiple choice of languages, including Python, Java, or shell scripts and sometimes with full stack web technologies.
3. Software deployment support in staging and production environments.
4. Develop tools to aid operations and maintenance.
5. System and Support status reporting.
6. Ownership of one or more Digital products or components.
7. Customer notification and workflow coordination and follow-up to maintain service level agreements.
8. Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

A day in the life

In this role you will have an opportunity to collaborate with business teams, principal engineers, and senior engineers to build solutions. You will not only address customer tickets but also have an opportunity to build tech solutions.

Minimum Requirements:

1. 2+ years of software development, or 2+ years of technical support experience.
2. Experience troubleshooting and debugging technical systems.
3. Experience in Unix.
4. Experience scripting in modern program languages.
5. Knowledge of web services, distributed systems, and web application development.
6. Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby).
7. Experience with REST web services, XML, JSON.

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