Application Engineer II

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking an Application Engineer II to enhance the books purchase experience for millions of customers. In this dynamic role, you will drive resolution efforts and lead internal projects, ensuring operational excellence. You'll engage in troubleshooting and coding projects, supporting software deployment in both staging and production environments. This position offers the opportunity to work with cutting-edge technologies and improve support tools, making a significant impact on the customer experience. If you're passionate about technology and problem-solving, this is the perfect opportunity for you.

Qualifications

• 2+ years of software development or technical support experience required.
• Experience troubleshooting and debugging technical systems is essential.

Responsibilities

• Support incoming tickets through extensive troubleshooting across multiple products.
• Engage in operations and maintenance coding projects, mainly in scripting and web technologies.

Skills

Software Development

Technical Support

Troubleshooting

Problem-Solving

Attention to Detail

Education

Bachelor's Degree in Engineering

Tools

Unix

AWS

Scripting Languages

Job description

Join us as we reinvent the books purchase experience for millions of customers worldwide.

The Amazon Books Purchase and Payments Experience team manages multiple payment methods and workflows to simplify and champion the purchase experience for our customers. The Support Engineering team provides production engineering support. This role requires you to hit the ground running, learn quickly, and handle diverse tasks that will define your success.

As an Application Engineer II, you will drive resolution efforts, provide clear updates to users, customers, and team members, and lead internal projects to meet goals and deadlines. You will identify improvements to support tools to enhance operational efficiency, support critical issues within your team's scope, and proactively detect trends or problems to define preventive actions.

Key job responsibilities

1. Support incoming tickets through extensive troubleshooting across multiple products, features, and services.
2. Engage in operations and maintenance coding projects, mainly in scripting and web technologies, with potential Java projects.
3. Support software deployment in staging and production environments.
4. Troubleshoot, debug, evaluate, and resolve alarms.
5. Demonstrate problem-solving skills and a passion for operational excellence.
6. Prioritize tasks and follow through with attention to detail independently.
7. Coordinate customer notifications and workflows to maintain service level agreements.
8. Collaborate with support teams for hand-offs and create team-specific knowledge bases and skill sets.

BASIC QUALIFICATIONS

• 2+ years of software development or technical support experience.
• Bachelor's degree in engineering or equivalent.
• Experience troubleshooting and debugging technical systems.
• Experience with Unix.
• Scripting experience in modern programming languages.

PREFERRED QUALIFICATIONS

• Experience with AWS, networks, and operating systems.

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Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.