Application Development Analyst (Senior) - SQL Server & .NET

TN United Kingdom; London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Analyst to enhance their 2nd Line Support team in London. This pivotal role involves providing comprehensive support for business applications, managing third-party services, and ensuring seamless service delivery. The ideal candidate will have strong expertise in .NET and SQL, excellent communication skills, and a passion for customer service. Join a dynamic team dedicated to continuous improvement and innovation in a collaborative environment, where your contributions will directly impact the success of the organization.

Qualifications

• 5+ years in a technical customer support role with a focus on .NET and SQL.
• Experience with ITSM tools and managing 3rd party service providers.

Responsibilities

• Provide support for business applications and assist users with issues.
• Manage 3rd party support services and ensure adherence to SLAs.

Skills

.NET

SQL

SSIS

SSRS

Customer Service

Communication Skills

ITIL Certification

Azure

ServiceNow

Visual Studio

Education

Four-year college degree in Computer Science

Equivalent experience in a related field

Tools

ServiceNow

SolarWinds

Azure Monitor

Data Factory

Logic Apps

Job description

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Application Development Analyst (Senior) - SQL Server & .NET, London

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Client:

Page Personnel

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

443f106f0059

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Opportunity to develop and upskill in a financial organization
• Requires strong expertise in .NET, SQL, SSIS, and SSRS

About Our Client

The client is a global provider of insurance.

Job Description

Our organization is seeking a talented individual to join our 2nd Line Support team as a Senior Application Support Analyst, based in our London City office. Reporting to the Application Support Lead, this role is pivotal in providing comprehensive support for all business applications within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely solutions to complex challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery.

Specific Responsibilities:

• Management of 3rd party support service, including daily stand-up calls, process adherence, identifying gaps, and guiding prioritization of business-critical activities.

Operations & Service Delivery:

• Monthly reporting on incidents, requests, and problems.
• Building relationships with stakeholders and end users.
• Analyzing tickets to identify recurring issues and proposing permanent solutions.
• Identifying automation opportunities.
• Participating in weekly CAB meetings and ensuring timely housekeeping and maintenance tasks.
• Meeting SLAs (Service Level Agreements).

Knowledge Management:

• Sharing knowledge across the team and maintaining support documentation.
• Mentoring junior team members.

The Successful Applicant:

Skills & Experience Requirements:

• Minimum 5 years in a technical customer support role.
• Experience working with 3rd party service providers.
• Understanding of core service management concepts (Incident & Problem Management, Change Management, Request Fulfilment).
• Experience with ServiceNow or similar ITSM tools.
• Proficiency with Windows .NET Framework, VB.Net, C#, ASP.Net.
• Experience with Transact-SQL/MS SQL Server, Visual Studio 2015+.
• Ability to write SQL, stored procedures, and work with relational databases.
• Experience with MS SQL SSIS/SSRS and application monitoring tools.
• Client requirement gathering, prioritization, and scoping skills.
• Excellent communication skills, capable of explaining complex issues to non-technical stakeholders.
• Passion for customer service and quality delivery.
• ITIL certification or equivalent.
• Experience working with outsourced, offshore, or third-party services.
• Basic understanding of application design and security concepts.
• Experience supporting Microsoft technology stack and Azure-based applications, including Azure Monitor, Data Factory, Logic Apps.
• Familiarity with Microsoft Cloud technologies like Power Platform, Dataverse, Dynamics 365.
• Experience with SolarWinds for application monitoring.
• Four-year college degree in Computer Science, Engineering, or related field, or equivalent experience.

What's on Offer:

Salary: £65,000 - £75,000 per annum + bonus.

Hybrid working: 2 days on-site in Central London.

Interview stages: 2, with the first being virtual and the second face-to-face.

Sector: Insurance services.